Not happy with something?

We're sorry to hear something about our service is making you unhappy. When things go wrong, we want to know so we can put them right as quickly as possible. You can read more about how we handle complaints in our customer complaints code of practice.

Select the way you'd like to make a complaint

Let's chat
Let's chat

Mon to Fri       8am - 8pm
Sat                 10am - 6pm
Sun                10am - 4pm

Give us a call
Call our complaints team on
Call now
Mobile: 0800 079 0126
Broadband: 0800 079 0125

Please note: lines close at 4pm on Sunday
Mon to Fri
Write to us
Email web form
Need More Help

If you're unhappy with any aspect of our service you can contact us in three ways:

1. Chat to one of our dedicated complaints advisers
2. Call our Customer Service team using the relevant number below:
Home Broadband Customers - 0800 079 0125
Mobile Customers - 0800 079 0126
3. Use the form below - we'll be in touch as soon as possible.

What does your query relate to?
Tell us your problem

Check if there is a network issue and whether we're working on a fix

If we are, you don't need to contact us and you can get a status update when the issue is fixed.

> Check for network issues and sign up to status updates

Also, find common reasons for signal or connection problems and what you can do about them.

Tell us your problem

Write to us at:

EE Customer Services
6 Camberwell Way
Tyne and Wear

Don't forget to include:

    Your full name


    Your full postal address


    Your account number and/or mobile telephone number - and if you’re a home broadband customer your landline telephone number 


    Details of your complaint


    An alternative daytime contact telephone number