HELP & SUPPORT

How can we help today?

Help
Make a complaint

Not happy with something?

We're sorry to hear something about our service is making you unhappy. When things go wrong, we want to know so we can put them right as quickly as possible. You can read more about how we handle complaints in our customer complaints code of practice.

Select the way you'd like to make a complaint

Let's chat

Mon to Fri       8am - 8pm
Sat               10am - 6pm
Sun              10am - 4pm

Give us a call

Call our complaints team on

Call now

Mobile: 0800 079 0126
Broadband: 0800 079 0125

Please note: lines close at 4pm on Sunday

Open

Closed

Mon to Fri
Sat
Sun

Alternative phone numbers

Write to us

Email web form

Need More Help

If you're unhappy with any aspect of our service you can contact us in three ways:

1. Chat to one of our dedicated complaints advisers
2. Call our Customer Service team using the relevant number below:
Home Broadband Customers - 0800 079 0125
Mobile Customers - 0800 079 0126
3. Use the form below - we'll be in touch as soon as possible.

First name

Last name

What does your query relate to?

Mobile Broadband Other

Mobile phone number

Landline number

Tell us your problem

Network Roaming Handset/ Device Data Billing Website Sales Disconnection Call centre Stores

Tell us your problem

Sales Website Billing Speeds Landline Technical / repair Stores Call centre

Mobile or landline phone number:

Using no more than 500 words, tell us about your complaint

500

Email address

Postcode

Alternative contact number

Account number:

information

Write to us at:

EE Customer Services
6 Camberwell Way
Sunderland
Tyne and Wear
SR3 3XN

Don't forget to include:

Your full name
Your full postal address
Your account number and/or mobile telephone number - and if you’re a home broadband customer your landline telephone number
Details of your complaint
An alternative daytime contact telephone number