Managing and using my account

Discover your My EE account where you can log in to access both your EE broadband account and EE mobile account.

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Managing my account

How do we contact you?
Why can't I log in to My EE?
How do I reset my password for My EE?
How do I add and manage my Smart Benefits?
How do I register for a My EE account?
Why is My EE account locked?
When does my plan finish?
How do I get a proof of purchase, usage or barring?
What is the text service for pay monthly?
Tell us an account holder has died
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Change my account

How do I change my password for My EE?
How do I edit my personal details in My EE?
How do I change my pay monthly plan or pay as you go pack?
How do I change my home broadband details?
How do I change my account in the case of a life event?
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Using my account

Where can I find my account number?
Can I use My EE with more than one EE number on my account?
How will I know my bill is ready in My EE?
What can I do in My EE as a pay as you go customer?
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Moving home

How do I arrange my move?
What network speeds are available in my new area?
Can I keep my old landline number?
Do I need to do anything once I’ve moved in?
When will my broadband go live?
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Warranty and insurance

What should I do if I have a problem with my device?
How do I make an insurance claim?
How will my insurance replacement device be delivered?
Full Cover and Damage Cover excess Calculator
How do I buy, upgrade, cancel or make a complaint about my insurance?
What is Insurance Premium Tax (IPT)?
Full Cover and Damage Cover with AppleCare Services Excess Calculator
What excess and charges apply to my insurance policy with EE?
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Leaving EE

How do I cancel my contract with EE?
What is a PAC code?
What happens at the end of my plan?
How do I cancel my contract with EE if I've had it less than 14 days?
How do I cancel my broadband, landline or TV plan?
What happens to my phone bills if I leave EE?
How do I stop using pay as you go?
Need account details, but you've left EE? What to do
How do you calculate Remaining Contract Charges?
End of contract notification and out of contract discount
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