Managing and using my account

Discover your My EE account where you can log in to access both your EE broadband account and EE mobile account.
     
    >
  • Go to topic

Managing my account

How do we contact you?
Why can't I log in to My EE?
How do I reset my password for My EE?
How do I add and manage my Swappable Benefits?
How do I register for a My EE account?
Why is My EE account locked?
How do I add an alternative contact number on My EE?
Can I register for My EE without my account number?
When does my plan finish?
How do I get a proof of purchase, usage or barring?
What is the text service for pay monthly?
See [numberOfArticles] more articles
See fewer articles

Change my account

How do I change my password for My EE?
How do I edit my personal details in My EE?
How do I change my pay monthly plan or pay as you go pack?
How do I change my home broadband details?
How do I change my account in the case of a life event?
See [numberOfArticles] more articles
See fewer articles

Using my account

Where can I find my account number?
Can I use My EE with more than one EE number on my account?
How will I know my bill is ready in My EE?
What can I do in My EE as a pay as you go customer?
See [numberOfArticles] more articles
See fewer articles

Moving home

How do I arrange my move?
What network speeds are available in my new area?
Can I keep my old landline number?
Do I need to do anything once I’ve moved in?
When will my broadband go live?
See [numberOfArticles] more articles
See fewer articles

Warranty and insurance

About Full Cover and Damage Cover
About Clone Phone and Tablet Care
I have a problem with my device
How do I make an insurance claim?
Insurance replacement deliveries
Insurance excess and charges
How do I buy, upgrade or cancel my insurance?
Lookout Mobile Security
Insurance Premium Tax
See [numberOfArticles] more articles
See fewer articles

Leaving EE

How do I cancel my pay monthly plan?
How can I find out when my EE plan ends?
What happens when I come to the end of my commitment period?
What happens to my phone bills if I leave EE?
How do I stop using pay as you go?
Need account details, but you've left EE? What to do
How do I transfer my number to or from a business account?
How do I transfer my number and agreement to someone else?
Early termination charges explained
See [numberOfArticles] more articles
See fewer articles
Ask the EE Community

Get advice, tips, updates and impartial reviews 24hrs a day

Read more
Posted by
Read more
Posted by
Read more
Posted by
Read more
Posted by
View More

 
Give us a call
Give us a call
Call now
Call now
150
150
Free to pay monthly
25p per call on pay as you go
Open
Closed
Mon to Fri
Sat to Sun
Alternative phone numbers
Ask the Community
Ask the Community
Ask questions and share tips with other people 24 hours a day
Find a store
Find a store
Type in your postcode to find your nearest store.

You can book an appointment to meet one of our experts in many of our stores.
Something went wrong. Please try again later We cannot identify your location. Please enter your postcode below
Finding you
Open Mon to Sat
Open Sun
Book an appointment
>Directions
> Find another store
Need more help