Managing and using my account

     
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Managing my account

Why can't I log in to My EE?
I can’t log in to My EE using my password
Why must I complete an extra security check to log in to My EE?
How do I register for My EE?
I've forgotten my memorable word or PIN. What can I do?
Why is My EE account locked?
How do I add an alternative contact number on My EE?
Can I register for My EE without my account number?
Having problems with the extra security check to log in to My EE?
When does my contract finish?
How do I get a proof of purchase, usage or barring?
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Change my account

How do I change my password for My EE?
How do I change my personal details?
How do I change my plan or pack?
Changing home broadband details
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Using my account

How can I check my balance?
Where can I find my account number?
How do I manage my pay as you go account online?
Can I use My EE with more than one EE number on my account?
How will I know my bill is ready in My EE?
What can I do in My EE as a pay as you go customer?
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Moving home

How do I arrange my move?
When should I tell EE I’m moving?
How much does it cost to move my line?
What network speeds are available in my new area?
Can I keep my old landline number?
How can I check everything’s on track with my home move?
Do I need to do anything once I’ve moved in?
When will my broadband go live?
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Warranty and insurance

How do I make a claim under EE insurance?
When I buy a device from EE, how long does the warranty last?
What is EE insurance and how do I get it?
What does my warranty cover?
What is the difference between warranty and insurance?
Is my device covered by EE insurance?
How long does my insurance cover with EE last?
Can I cancel my insurance with EE?
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Leaving EE

How do I cancel my pay monthly contract?
How can I find out when my agreement ends?
What happens at the end of my commitment period?
I’m leaving EE – what will happen with my bills?
How do I stop using pay as you go?
I’ve left EE but I can’t access My EE account online. What should I do?
How do I cancel my business account?
How do I transfer my number to or from a business account?
How do I transfer my number and agreement to someone else?
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