Managing and using my account

Discover your My EE account where you can log in to access both your EE broadband account and EE mobile account.

In this Section

Managing my account

How do we contact you?
Why can't I log in to My EE?
How do I reset my password for My EE?
Why must I undertake extra security checks for My EE login?
How do I add and manage my Smart Benefits?
How do I register for a My EE account?
How do I register my Home Broadband account?
I've forgotten my memorable word or PIN. What can I do?
Why is My EE account locked?
How do I add an alternative contact number on My EE?
Can I register for My EE without my account number?
Dealing with extra security checks when logging in to My EE
When does my plan finish?
How do I get a proof of purchase, usage or barring?
Why can't I log in to My EE?
What is the text service for pay monthly?
Tell us an account holder has died
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Change my account

How do I change my password for My EE?
How do I edit my personal details in My EE?
How do I change my pay monthly plan or pay as you go pack?
How do I change my home broadband details?
How do I change my account in the case of a life event?
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Using my account

How can I check my balance?
Where can I find my account number?
How do I manage my pay as you go account online?
Can I use My EE with more than one EE number on my account?
How will I know my bill is ready in My EE?
What can I do in My EE as a pay as you go customer?
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Moving home

How do I arrange my move?
When should I tell EE I’m moving?
How much does it cost to move my line?
What network speeds are available in my new area?
Can I keep my old landline number?
How can I check everything’s on track with my home move?
Do I need to do anything once I’ve moved in?
When will my broadband go live?
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Warranty and insurance

What is Full Cover and Damage Cover?
What is Clone Phone and Tablet Care?
What should I do if I have a problem with my device?
How do I make an insurance claim?
How will my insurance replacement device be delivered?
What excess and charges apply to my insurance policy?
How do I buy, upgrade, cancel or make a complaint about my insurance?
What is Insurance Premium Tax (IPT)?
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Leaving EE

How do I cancel my contract with EE?
What is a PAC code?
What happens at the end of my plan?
How do I cancel my contract with EE if I've had it less than 14 days?
How do I cancel my broadband, landline or TV plan?
How do I cancel my pay monthly plan?
How can I find out when my EE plan ends?
What happens when I come to the end of my commitment period?
What happens to my phone bills if I leave EE?
How do I stop using pay as you go?
Need account details, but you've left EE? What to do
How do I cancel my business account?
How do I transfer my number to or from a business account?
How do I transfer my number and agreement to someone else?
How do you calculate Remaining Contract Charges?
End of contract notification and out of contract discount
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