Managing and using my account

Find out how to use your My EE account and learn what to do when you move home or want to leave EE.
     
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Managing my account

Why can't I log in to My EE?
How do I reset my password for My EE?
Why must I undertake extra security checks for My EE log-in?
How do I register for a My EE account?
I've forgotten my memorable word or PIN. What can I do?
Why is My EE account locked?
How do I add an alternative contact number on My EE?
Can I register for My EE without my account number?
Tips dealing with extra security checks logging-in to My EE
When does my contract finish?
How do I get a proof of purchase, usage or barring?
What is the Text Service for pay monthly?
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Change my account

How do I change my password for My EE?
How to edit your personal details in My EE
How do I change my plan or pack?
Changing home broadband details
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Using my account

How can I check my balance?
Where can I find my account number?
How do I manage my pay as you go account online?
Can I use My EE with more than one EE number on my account?
How will I know my bill is ready in My EE?
What can I do in My EE as a pay as you go customer?
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Moving home

How do I arrange my move?
When should I tell EE I’m moving?
How much does it cost to move my line?
What network speeds are available in my new area?
Can I keep my old landline number?
How can I check everything’s on track with my home move?
Do I need to do anything once I’ve moved in?
When will my broadband go live?
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Leaving EE

How do I cancel my pay monthly contract?
How can I find out when my EE contract ends?
What happens after I cancel my EE contract agreement?
What happens to your bills if you leave EE?
How do I stop using pay as you go?
Need account details, but you've left EE. What to do.
How do I cancel my business account?
How do I transfer my number to or from a business account?
How do I transfer my number and agreement to someone else?
Early termination charges explained
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