Managing and using my account

Discover your My EE account where you can log in to access both your EE broadband account and EE mobile account.

In this Section

Managing my account

How do we contact you?
Why can't I log in to My EE?
How do I reset my password for My EE?
How do I add and manage my Smart Benefits?
How do I register for a My EE account?
Why is My EE account locked?
When does my plan finish?
How do I get a proof of purchase, usage or barring?
What is the text service for pay monthly?
Tell us an account holder has died
See [numberOfArticles] more articles
See fewer articles

Change my account

How do I change my password for My EE?
How do I edit my personal details in My EE?
How do I change my pay monthly plan or pay as you go pack?
How do I change my home broadband details?
How do I change my account in the case of a life event?
See [numberOfArticles] more articles
See fewer articles

Using my account

Where can I find my account number?
Can I use My EE with more than one EE number on my account?
How will I know my bill is ready in My EE?
What can I do in My EE as a pay as you go customer?
See [numberOfArticles] more articles
See fewer articles

Moving home

How do I arrange my move?
What network speeds are available in my new area?
Can I keep my old landline number?
Do I need to do anything once I’ve moved in?
When will my broadband go live?
See [numberOfArticles] more articles
See fewer articles

Warranty and insurance

What is Full Cover and Damage Cover?
What is Clone Phone and Tablet Care?
What should I do if I have a problem with my device?
How do I make an insurance claim?
How will my insurance replacement device be delivered?
What excess and charges apply to my insurance policy?
How do I buy, upgrade, cancel or make a complaint about my insurance?
What is Insurance Premium Tax (IPT)?
See [numberOfArticles] more articles
See fewer articles

Leaving EE

How do I cancel my contract with EE?
What is a PAC code?
What happens at the end of my plan?
How do I cancel my contract with EE if I've had it less than 14 days?
How do I cancel my broadband, landline or TV plan?
What happens to my phone bills if I leave EE?
How do I stop using pay as you go?
Need account details, but you've left EE? What to do
How do you calculate Remaining Contract Charges?
End of contract notification and out of contract discount
See [numberOfArticles] more articles
See fewer articles
Ask the EE Community

Get advice, tips, updates and impartial reviews 24hrs a day

Read more
Posted by
Read more
Posted by
Read more
Posted by
Read more
Posted by
View More

 
Give us a call
Give us a call
Call now
Call now
150
150
Free to pay monthly
25p per call on pay as you go
Open
Closed
Bank Holiday Monday opening times: 08:00-20:00
Mon to Fri
Sat
Sun
Alternative phone numbers
Ask the Community
Ask the Community
Ask questions and share tips with other people 24 hours a day
Book an appointment
Book an appointment
You can book a phone appointment with one of our local experts.
Something went wrong. Please try again later We cannot identify your location. Please enter your postcode below
Finding you
Open Mon to Sat
Open Sun
Book an appointment
>Directions
> Find another store
Need more help