Managing and using my account

Discover your My EE account where you can log in to access both your EE broadband account and EE mobile account.
     
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Managing my account

How do we contact you?
Why can't I log in to My EE?
How do I reset my password for My EE?
How do I add and manage my Swappable Benefits?
How do I register for a My EE account?
Why is My EE account locked?
When does my plan finish?
How do I get a proof of purchase, usage or barring?
What is the text service for pay monthly?
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Change my account

How do I change my password for My EE?
How do I edit my personal details in My EE?
How do I change my pay monthly plan or pay as you go pack?
How do I change my home broadband details?
How do I change my account in the case of a life event?
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Using my account

Where can I find my account number?
Can I use My EE with more than one EE number on my account?
How will I know my bill is ready in My EE?
What can I do in My EE as a pay as you go customer?
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Moving home

How do I arrange my move?
What network speeds are available in my new area?
Can I keep my old landline number?
Do I need to do anything once I’ve moved in?
When will my broadband go live?
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Warranty and insurance

What is Full Cover and Damage Cover?
What is Clone Phone and Tablet Care?
What should I do if I have a problem with my device?
How do I make an insurance claim?
How will my insurance replacement device be delivered?
What excess and charges apply to my insurance policy?
How do I buy, upgrade or cancel my insurance?
Why has Lookout Premium been removed from insurance policy benefits?
What is Insurance Premium Tax (IPT)?
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Leaving EE

How do I cancel my contract with EE?
What is a PAC code?
What happens at the end of my plan?
How do I cancel my contract with EE if I've had it less than 14 days?
How do I cancel my broadband, landline or TV plan?
What happens to my phone bills if I leave EE?
How do I stop using pay as you go?
Need account details, but you've left EE? What to do
How do you calculate Remaining Contract Charges?
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