From 15 February 2020 we’II send you reminders in all cases when your contract is about to end. We’ll also let you know about deals, tariffs and all your options (based on your data usage and current price plan) in line with new Ofcom rules.
We’II send you a reminder that your contract will be ending 100, 60, 45 and 14 days before you go out of contract. You’II also be reminded 60 and 90 days after you go out of contract.
We've already been leading the industry in contacting mobile customers before minimum contract periods end and afterwards, and we've been providing suitable options. We've also been doing this for most of our broadband customers. Ofcom’s requirements mean that we’ll contact all customers.