What happens at the end of my plan?

     
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You'll have several options at the end of your plan - also known as your commitment period - including moving to a SIM only plan, upgrading or cancelling your contract.

How do I find out when my plan ends?

How do I find out when my plan ends?

If you're a pay monthly customer you can find out when your plan ends in My EE:

  1.  

    log in to My EE

  2.  

    go to Menu > Plan & add-ons to see your plan dates

  3.  

    or call 150 from your EE phone

What happens at the end of my contract?

What happens at the end of my contract?

If you want to cancel your plan at the end of your 24-month commitment period, you’ll need to give us a minimum 30 days’ notice. You can do this from up to 45 days before the end of your 24-month commitment period.

If you want to cancel your contract and switch providers at the end of your plan, you'll need to request a PAC from us then give your PAC to your new provider to switch.

Good to know:

> Find out how to cancel your contract or switch providers

If you do nothing you’ll move on to a 30-day rolling plan and pay the same as you’re paying now. Alternatively, you can upgrade or move onto a SIM only plan:

  1.  

    log in to My EE

  2.  

    go to Menu > Upgrades to see your options

  3.  

    or call 150 from your EE phone

 
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Last updated: 25/6/2019
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Thank you.

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What is a PAC code?
How do I cancel my contract with EE if I've had it less than 14 days?