Dealing with extra security checks when logging in to My EE

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Here's what do I do if you're having trouble completing the extra security checks when logging in to My EE.

If you've been locked out of your My EE account after failing to complete the extra security checks, you'll need to pop in to your nearest EE store to confirm your identity.

To find your nearest store:

    use our EE Store Finder tool


    or call 150 from your EE phone

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Last updated: 9/7/2018
Simon H posted this article. Got a comment? Good or bad, we'd be pleased to hear from you.
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Thank you.

Glad to hear it.

Thank you.

Glad to hear it.

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