Dealing with extra security checks when logging in to My EE

     
    >
  • Go to section

Here's what do I do if you're having trouble completing the extra security checks when logging in to My EE.

If you've been locked out of your My EE account after failing to complete the extra security checks, you'll need to pop in to your nearest EE store to confirm your identity.

To find your nearest store:
  1.  

    use our EE Store Finder tool
  2.  

    or call 150 from your EE phone

 
Give us a call
Give us a call
Call now
Call now
150
150
Free to pay monthly
25p per call on pay as you go
Open
Closed
Mon to Fri
Sat to Sun
Alternative phone numbers
Ask the Community
Ask the Community
Ask questions and share tips with other people 24 hours a day
Find a store
Find a store
Something went wrong. Please try again later We cannot identify your location. Please enter your postcode below
Finding you
Open Mon to Sat
Open Sun
>Directions
> Find another store
Need more help
Last updated: 9/7/2018
Simon H posted this article. Got a comment? Good or bad, we'd be pleased to hear from you.
Was this article helpful?
How can we improve this article?
    >
  • Select a reason
  • The article didn't answer my question
  • The article is too long
  • The article is missing important information
  • The article doesn't make any sense
  • Other Reason
0/600
Thank you.

Glad to hear it.

Thank you.

Glad to hear it.

You can find more help here
Can I register for My EE without my account number?
How do I reset my password for My EE?
How do I get a proof of purchase, usage or barring?
Previous
Can I register for My EE without my account number?
Next
When does my plan finish?