How do I add and manage my Swappable Benefits?

     
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If you're on a 5G Smart or Smart plan, you can now choose from a range of Swappable Benefits to add to your plan and swap between them when you fancy a change.

Am I eligible for Swappable Benefits?

Am I eligible for Swappable Benefits?

You need to be on a 5G Smart or Smart plan to be eligible for Swappable Benefits.

> Find out more about Smart plans

What Swappable Benefits are available?

What Swappable Benefits are available?

There are four Swappable Benefits available:

  1.  

    EE Video Data Pass

  2.  

    EE Music Data Pass

  3.  

    EE Gamers Data Pass

  4.  

    Amazon Prime Video

  5.  

    BT Sport app (available in HDR for 5G Smart plan customers)

  6.  

    Roam Further Pass

How many Swappable Benefits can I add?

How many Swappable Benefits can I add?

On any Smart plan up to 60GB, one Swappable Benefit is included in your plan. On a 100GB Smart plan, you'll get two Swappable Benefits included.

If you have a 5G Smart plan up to 60GB, you can choose two Swappable Benefits. On a 120GB 5G Smart plan, there will be three Swappable Benefits included.

How do I choose my Swappable Benefits?

How do I choose my Swappable Benefits?

It's easy to choose or swap your Swappable Benefits:

  1.  

    log in to My EE or use the My EE app

  2.  

    go to Menu > Plans, Swappables & add-ons

  3.  

    select the Swappables tab

Alternatively you can manage your Swappable Benefits by text:

  1.  

    text SMART to 150 to add or swap a new Swappable

How often can I change my Swappable Benefits?

How often can I change my Swappable Benefits?

Each Swappable Benefit included in your plan can be swapped whenever you fancy a change. However, once you've selected or swapped one of your Swappable Benefits, you'll need to wait a minimum of 30 days before you can swap it again.

How do I check what Swappable Benefits are active on my plan?

How do I check what Swappable Benefits are active on my plan?

You can easily check which Swappable Benefits are active on your plan:

  1.  

    log in to My EE or use the My EE app

  2.  

    go to Menu > Plans, Swappables & add-ons

  3.  

    select the Swappables tab

Can I add more Swappable Benefits than what’s included in my plan?

Can I add more Swappable Benefits than what’s included in my plan?

Each Swappable Benefit is also available as a standalone add-on that can be added and removed from your plan at any time. If you already have the maximum amount of Swappable Benefits active on your plan, you can purchase add-ons in My EE:

  1.  

    log in to My EE or use the My EE app

  2.  

    go to Menu > Plans, Swappables & add-ons

  3.  

    select the Swappables tab

The legal bit

The legal bit

 
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Last updated: 27/9/2019
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