How do I reset my password for My EE?

Go to section

With an account for everything, it's understandable we have trouble with our login details from time to time. Here's how to get help with your password for My EE.

How do I reset my password?

To reset your password:

1

go to the My EE create password page
2

enter your email address
3

check your inbox and follow the instructions in our email. The link is only valid for 30 minutes

What do I do if I've forgotten which email address I used to register?

What do I do if I’ve forgotten which email address I used to register?

Search for emails from EE in the inbox of each of your email accounts. We'll have been in touch when you registered.

If you can't find an email from us, please call 150 from your EE phone.

What do I do if I'm locked out of My EE?

If you're locked out of My EE, please call 150 from your EE phone.

Give us a call

Call now

150

Free to pay monthly
25p per call on pay as you go

Open

Closed

Bank Holiday Monday opening times: 08:00-20:00

Mon to Fri
Sat
Sun

Alternative phone numbers

Ask the Community

Ask questions and share tips with other people 24 hours a day

Find a store

Type in your postcode to find your nearest store.

You can book an appointment to meet one of our experts in many of our stores.

Something went wrong. Please try again later We cannot identify your location. Please enter your postcode below

Finding you

Open Mon to Sat

Open Sun

>Directions

> Find another store

Need more help

Last updated: 30/5/2019

Simon H posted this article. Got a comment? Good or bad, we'd be pleased to hear from you.

Was this article helpful?

Thank you.

Glad to hear it.

Thank you.

Glad to hear it.

Why can't I log in to My EE?

How do I add and manage my Swappable Benefits?

Cookies help our website work better for you

How do I reset my password for My EE?