How do I reset my password for My EE?

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With an account for everything, it's understandable we have trouble with our login details from time to time. Here's how to get help with your password for My EE.

How do I reset my password?

To reset your password:

1

go to the My EE create password page
2

enter your email address
3

check your inbox and follow the instructions in our email. The link is only valid for 30 minutes

What do I do if I've forgotten which email address I used to register?

What do I do if I’ve forgotten which email address I used to register?

Search for emails from EE in the inbox of each of your email accounts. We'll have been in touch when you registered.

If you can't find an email from us, please call 150 from your EE phone.

What do I do if I'm locked out of My EE?

If you're locked out of My EE, please call 150 from your EE phone.

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150

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25p per call on pay as you go

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Last updated: 30/5/2019

Simon H posted this article. Got a comment? Good or bad, we'd be pleased to hear from you.

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Why can't I log in to My EE?

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How do I reset my password for My EE?