Why must I complete an extra security check to log in to My EE?

     
    >
  • Go to section

Your security is very important to us. That's why we may ask you an extra security question when you log in to My EE.

If we do ask you an extra security question when you log in to My EE, this should be something only you will know the answer to.

> Get help if you're having trouble with your security question

 
Give us a call
Give us a call
Call now
Call now
150
150
Free - 25p per call on PAYG
Open
Closed
Mon to Fri
Sat to Sun
Ask the Community
Ask the Community
Ask questions and share tips with other people 24 hours a day
Find a store
Find a store
Something went wrong. Please try again later We cannot identify your location. Please enter your postcode below
Finding you
Open Mon to Sat
Open Sun
> Directions
> Find another store
Need more help
Last updated: 5/1/2018
Simon H posted this article. Got a comment? Good or bad, we'd be pleased to hear from you.
Was this article helpful?
How can we improve this article?
    >
  • Select a reason
  • The article didn't answer my question
  • The article is too long
  • The article is missing important information
  • The article doesn't make any sense
  • Other
0/600
Thank you.

Glad to hear it.

Thank you.

Glad to hear it.

You can find more help here
Can I register for My EE without my account number?
I can’t log in to My EE using my password
How do I get a proof of purchase, usage or barring?
Previous
I can’t log in to My EE using my password
Next
How do I register for My EE?