What excess and charges apply to my insurance policy with EE?

In this article

Excess for all EE Insurance Policies

Excess for all EE Insurance Policies

If your claim is successful, you'll be charged an excess as a contribution towards the cost of the repair or replacement of your device. The amount depends on which band your device falls into on the date you bought insurance.

Excess amounts are regularly reviewed. if we make a change to your excess, we will give you 30-days notice.

> Check your excess for Full Cover and Damage Cover

> Check your excess for Full Cover and Damage Cover with AppleCare Services

If you're not sure which insurance product you have, check your My EE account where you can find your:

  • confirmation of insurance cover
  • policy information
  • terms and conditions
  • Airtime Plan bill.

Or, you can:

  1.  

    text COVER to 150

  2.  

    call 150 from your EE phone

  3.  

    call 07953 966 250 from any other phone

Extra benefits

Extra benefits

Full Cover and Damage Cover Customers

Full Cover and Damage Cover includes a number of non-insurance benefits.

Your are entitled to next-day replacement if your registered device is diagnosed with a fault during the first 24 months of its life.

We will arrange for a courier to visit and exchange the faulty device for a refurbished replacement for a £50 fee. This fee is added to your next Airtime Plan bill. This service is not available to SIM Only customers, or to Apple customers within the first 12 months of your Airtime Plan contract.

If we have collected and replaced your device and found the old device is not faulty (eg it has been damaged), we may charge you for the cost of the replacement device and may remove Full Cover or Damage Cover from your Airtime Plan contract.

Full Cover and Damage Cover includes a multi-policy discount where you insure more than one device.

Full Cover and Damage Cover with AppleCare Services Customers

Full Cover or Damage Cover with AppleCare Services includes a multi-policy discount where you insure more than one device.

Find out more

> Visit our Insurance Discounts page

Extra charges

Extra charges

Missed delivery charge

We do not currently pass on charges for missed deliveries to our customers.

Missed your insurance replacement delivery?

> Find out how to rearrange delivery

Failed delivery charges where the security features haven't been disabled

If you have an Apple device and don't unlink your iCloud account or deactivate Find My, you may see a charge on your next EE bill. This cost will depend on the market replacement of the device. But we'll tell you the amount of that charge when we contact you.

> Find out how to deactivate Find My

> Find out how to manage your devices in iCloud settings on the Apple Support site

Fraudulent claims

If you have made a fraudulent claim, we will endeavour to recover the device and any costs associated with its recovery. In addition, if you fraudulently provide us with false information, statements or documents, we will record this on anti-fraud databases and may also notify other organisations.

We may choose not to offer cover in the future to you or anyone connected with you if we suspect fraudulent activity on this or any other associated insurance policy.

Legals

Legals

The insurance element of Full Cover and Damage Cover is underwritten by Chubb European Group SE. See T&Cs for more details. Other benefits of Full Cover and Damage Cover will be provided by EE and further terms apply. For more information visit ee.co.uk/insuranceterms if you are a consumer or ee.co.uk/businessterms if you are a small business customer.

Thanks for your feedback

 
Ask the Community
Ask the Community
Ask questions and share tips with other people 24 hours a day
Book an appointment
Book an appointment
You can book a phone appointment with one of our local experts.
Something went wrong. Please try again later We cannot identify your location. Please enter your postcode below
Finding you
Open Mon to Sat
Open Sun
Need more help