If your claim is successful, you'll be charged an excess as a contribution towards the cost of the repair or replacement of your device. The amount depends on which band your device falls into on the date you bought insurance.
Excess amounts are regularly reviewed. if we make a change to your excess, we will give you 30-days notice.
If you're not sure which insurance product you have, check your My EE account where you can find your:
- confirmation of insurance cover
- policy information
- terms and conditions
- Airtime Plan bill.
Or, you can: