Lookout Mobile Security

     
    >
  • Go to section

Removal of Lookout from insurance policy benefits

Removal of Lookout from insurance policy benefits

As of 30 June 2018, Lookout Premium will no longer be included as part of our Full Cover and Clone Phone Fully Loaded insurance policy benefits. However, you will still be able to access the Basic version of Lookout for free, or subscribe directly through Lookout to continue using the Premium version. 

As per our non-insurance terms, we are giving you at least 30 days notice of the removal of this benefit.

> Read our updated terms 

Can I keep Lookout?

Can I keep Lookout?

If you have subscribed to Lookout and would like to continue using it, you have two options:

  1. 1

    you can continue to use the free Basic version of Lookout, which still includes loads of great security benefits

  2. 2

    you can sign up to the paid versions of Lookout Premium, directly with Lookout

If you no longer want to use either version of Lookout, you can simply close your account and delete the app.

Which policies does this change affect?

Which policies does this change affect?

This will affect customers on any Full Cover or Clone Phone Fully Loaded policy. This is a non-insurance term change and so your insurance terms will remain as they are today. 

> Read our updated terms

If you are unsure what insurance product you have, check your Confirmation of Insurance Cover, your Airtime Plan bill or check the My EE app

Alternatively, you can:

  1.  

    text COVER to 150

  2.  

    call 150 from your EE phone

  3.  

    call 07953 966 250 from any other phone

What does this mean for my monthly insurance payment and excess fee?

What does this mean for my monthly insurance payment and excess fee?

These changes will not affect your total monthly insurance payment or excess fee, they will remain as they are today. You will be able to view your total monthly insurance payment under Add-ons on My EE or by checking your bill. 

Need a reminder?

Check your insurance excess and charges

What’s the difference between the Basic and Premium versions of Lookout?

What’s the difference between the Basic and Premium versions of Lookout?

Lookout Basic includes security, antivirus and Find My Phone features.

For full details of what is included in the Premium version of Lookout, please visit the Lookout website.

What happens to my data after 30 June?

What happens to my data after 30 June?

This will depend on whether you choose to continue your Lookout account (Basic or Premium versions) or close your account. Please refer to Lookout’s privacy policy, which includes its Data Retention policy, for further details.

How do I download any data I backed up on Lookout?

How do I download any data I backed up on Lookout?

To request access to any personal information Lookout obtain about you, please contact Lookout at privacy@lookout.com. They will respond to your request to access within 30 days.

In certain situations, however, Lookout may not be able to provide access to or delete all of the personal information it holds about you.

What if I am not happy about this change?

What if I am not happy about this change?

We would be happy to talk to you about these changes and how they affect you. 

Please call our Customer Services Team on:
  1.  

    150 from your EE phone

  2.  

    or 07953 966 250 from any other phone

How can I find out more about Lookout Mobile Security?

How can I find out more about Lookout Mobile Security?

  1.  

    visit the Lookout website

  2.  

    read Lookout's data privacy policy

  3.  

    read Lookout's terms and conditions

 
Give us a call
Give us a call
Call now
150
Free to pay monthly
25p per call on pay as you go
Open
Closed
Mon to Fri
Sat to Sun
Ask the Community
Ask the Community
Ask questions and share tips with other people 24 hours a day
Find a store
Find a store
Something went wrong. Please try again later We cannot identify your location. Please enter your postcode below
Finding you
Open Mon to Sat
Open Sun
Need more help
Last updated: 18/9/2018
Nikki posted this article. Got a comment? Good or bad, we'd be pleased to hear from you.
Was this article helpful?
How can we improve this article?
    >
  • Select a reason
  • The article didn't answer my question
  • The article is too long
  • The article is missing important information
  • The article doesn't make any sense
  • Other
0/600
Thank you.

Glad to hear it.

Thank you.

Glad to hear it.

How do I buy, upgrade or cancel my insurance?
Insurance Premium Tax