What is 5G on EE?

     
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5G is the next generation of mobile network technology that offers a more reliable signal in busy places and faster speeds than 4G. At EE, we're building 5G where our customers need it the most - in the busiest spots, in the busiest cities.

How does 5G work and what are the benefits?

How does 5G work and what are the benefits?

5G will work in the same way as existing mobile networks so you'll be able to connect to a 5G network via a 5G-enabled device. 5G offers faster mobile speeds and a more reliable connection in busy places so there are multiple benefits to 5G including:

  1.  

    better connection in busy places

  2.  

    faster speeds and better quality

  3.  

    instant internet connection

What do I need to use 5G?

What do I need to use 5G?

You'll need:

  1.  

    a 5G phone, tablet or mobile broadband device

  2.  

    a 5G Smart plan to use EE's 5G network

Does 5G use more data?

Does 5G use more data?

5G doesn't use more data but it will let you do more with your device which means you may use more data naturally. For example, if you stream video content at the highest resolution you'll use more data than streaming content at a lower resolution on 4G.

Where will 5G be available on EE?

Where will 5G be available on EE?

In 2019 we'll be switching on 5G in 16 UK cities. The first six cities to launch will be London, Edinburgh, Cardiff, Belfast, Birmingham and Manchester. In each of these cities we'll be upgrading more than 100 locations to 5G every single month.

Throughout 2019 we'll introduce 5G across ten more UK cities: Glasgow, Newcastle, Liverpool, Leeds, Hull, Sheffield, Nottingham, Leicester, Coventry and Bristol.

> Get up-to-date information on our 5G coverage

When will 5G be available in my area?

When will 5G be available in my area?

It depends on where you live. At launch, we're building 5G in the busiest spots of the busiest cities where there is a greater need for the extra capacity. We'll then continue a nationwide rollout so 5G will get more widespread over the next few years.

> Find out more about our rollout for 5G

Good to know:

We're also upgrading our 4G capacity and coverage, including continuing our 4G network rollout to connect more rural people and places, to ensure you'll always be connected.

How do I check 5G coverage in my area?

How do I check 5G coverage in my area?

You can check 5G coverage in your area by visiting our coverage map.

> View our 5G coverage map

Will I get 5G coverage indoors?

Will I get 5G coverage indoors?

Our 5G signal doesn't travel indoors as well as our 4G signal so it'll be more normal to get a 5G signal outside than inside. We're building 5G in the busiest places outdoors and there will be 4G as normal everywhere else so you'll always be connected.

Why will 5G take longer to become available?

Why will 5G take longer to become available?

The spectrum we're using for 5G is a higher frequency than we use for 4G so it travels less distance. This means the process of upgrading sites to add 5G is more complex and logistically challenging that the process was to upgrade from 3G to 4G.

We plan to build 5G in the busiest spots of the busiest cities in the UK first so you can benefit from 5G where you need it most. And remember, 5G doesn't replace our 4G network - it adds to it and you'll be able to use both networks with a 5G Smart plan.

Is 5G safe?

Is 5G safe?

The World Health Organisation has stated there is no evidence to convince experts that using mobile devices and masts pose any health risks - this includes 5G.

EE also adheres to guidance from ICNIRP (International Commission on Non-Ionizing Radiation Protection) for all mobile technologies which determines the exposure limits that operators have to abide by when transmitting radio spectrum. The ICNIRP is an inherently cautious piece of regulation and we adhere to it strictly to ensure that our customers need have no concerns about their safety.

In a recent formal response around 5G and health, the Government also stated that: “While a small increase in overall exposure to radio waves is possible when 5G is added to the existing network, the overall exposure is expected to remain low and well within the ICNIRP guidelines."

 
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Last updated: 29/5/2019
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What device do I need to connect to 5G?