What plan do I need to connect to 5G?

     
    >
  • Go to section

To access our 5G network you'll need a 5G Smart plan and a 5G device.

What do I get with a 5G Smart plan?

What do I get with a 5G Smart plan?

All our 5G Smart plans include access to our 5G network. You'll also be able to select up to three Swappable Benefits such as our EE Video Data Pass, EE Music Data Pass, Roam Further Pass or access to the BT Sport app in HDR as part of your plan.

> Find out more about our 5G Smart plans

Good to know:

5G doesn't replace 4G - they will work together so on a 5G Smart plan, you'll still be able to access our 4G network.

Are there any speed caps on 5G Smart plans?

Are there any speed caps on 5G Smart plans?

No, none of our pay monthly or SIM only 5G Smart plans have speed caps.

You'll always get our fastest available data speed.

Can I use a 4G plan with a 5G phone?

Can I use a 4G plan with a 5G phone?

Yes, but you won't have access to our 5G network or 5G speeds - you'll only be able to access our 4G network and speeds. If you want to connect to our 5G network, you'll need a 5G phone, a 5G Smart plan and have 5G coverage.

> Discover more about our 5G devices

Can I gift my data on a 5G Smart plan?

Can I gift my data on a 5G Smart plan?

Yes, you can gift your data allowance on 5G Smart plans.

> Find out more about data gifting

Is roaming included in my 5G Smart plan?

Is roaming included in my 5G Smart plan?

Yes, you can roam in 48 destinations across Europe, including all EU member states, at no extra cost using your plan's minutes, texts and data allowances.

However, 5G is yet to launch anywhere else in Europe so you'll be connected to a 4G, 3G or 2G network and we can’t guarantee what speed you’ll get while abroad.

> Find out more about inclusive roaming

Travelling to USA, Mexico, Canada, Australia or New Zealand?

You can select the Roam Further Pass as one of your Swappable Benefits or you can buy our Roam Further Pass as an add-on.

> Find out more about our Roam Further Pass

Travelling outside of Europe?

Alternatively you can opt in to a Travel Data Pass which gives you a data allowance for a fixed daily price in selected destinations.

> Find out more about our Travel Data Pass

Can I buy a data add-on with a 5G Smart plan?

Can I buy a data add-on with a 5G Smart plan?

Yes, you can buy a data add-on if you run out of data. If you're on a 5G Smart plan, any data add-ons you buy will give you access to 5G speeds. To buy a data add-on:

  1.  

    go to add-on.ee.co.uk

Can I connect to 5G on EE with a 5G phone bought elsewhere?

Can I connect to 5G on EE with a 5G phone bought elsewhere?

Yes, you can get a 5G Smart SIM from EE and a 5G phone elsewhere but we cannot guarantee it will work on our network or provide any ongoing device support.

If a non-approved 5G device is used with a 5G Smart SIM and is found to cause issues or damage to the EE network then it may result in the account being restricted.

Good to know:

Any 5G phone or device you buy from EE, or our partners, is fully tested and optimised is to work on our network.

The legal bit

The legal bit

Legal: we’re rolling out 5G to parts of the UK during 2019. Check coverage at ee.co.uk/coverage before buying. Speeds vary by location, coverage and demand. 5G coverage, plan & compatible device needed.  Plan allowance lets you call/text UK mobiles and landlines starting 01, 02 and 03 when in UK or EU/EEA; to call/text EU/EEA mobiles & landlines when roaming in EU/EEA (outside UK); Jersey, Guernsey & Isle of Man treated as EU/EEA. Data allowance can be used in UK & EU/EEA. Data fair use policy applies outside the UK. See ee.co.uk/terms for countries and details.

Roam Further Pass: lets you access your standard plan allowances in the USA, Canada, Mexico, Australia and New Zealand in addition to the UK & EU/EEA. Remember, data fair use policy outside UK applies. See ee.co.uk/terms for countries and details. Allowances last until next bill or until used up, whichever comes first. Allowances don’t roll over. Once you have used up the allowance, or hit your fair use amount, standard rates apply as set out in the Non-Standard Price Guide.

Travel Data Pass: to opt in, text TRAVEL to 150 or call EE on 150. Once you’ve opted in, your data allowance and daily charge will be applied as soon as you use data in an included country. Data allowances and daily charges vary between Zones: see ee.co.uk for details and countries included in each Zone. Your data allowances run from midnight to midnight, UK time: data use after this will start a new daily allowance. Opt out of Data Travel Pass at any time by texting STOP TRAVEL to 150.

 
Give us a call
Give us a call
Call now
150
Free to pay monthly
25p per call on pay as you go
Open
Closed
Bank Holiday Monday opening times: 08:00-20:00
Mon to Fri
Sat to Sun
Ask the Community
Ask the Community
Ask questions and share tips with other people 24 hours a day
Find a store
Find a store
Type in your postcode to find your nearest store.

You can book an appointment to meet one of our experts in many of our stores.
Something went wrong. Please try again later We cannot identify your location. Please enter your postcode below
Finding you
Open Mon to Sat
Open Sun
Need more help
Last updated: 30/5/2019
Nikki posted this article. Got a comment? Good or bad, we'd be pleased to hear from you.
Was this article helpful?
How can we improve this article?
    >
  • Please select a reason
  • The article didn't answer my question
  • The article is too long
  • The article is missing important information
  • The article doesn't make any sense
  • Other Reason
0/600
Great!

Thanks for your feedback

Thanks for your feedback

We'll use your feedback to keep improving our help articles

What device do I need to connect to 5G?
What is 5GEE Home?