We're changing some of our plans

As you have an older 3G plan, from January 2023 you’ll lose access to mobile data. This means you’ll still be able to make and receive phone calls and texts, but you won’t be able to access the internet unless you use WiFi.

If you have a pay monthly plan, you’ll need to upgrade to a new plan that will give you access to our 4G and 5G network before January 2023. However, if the device that you’re currently using is an older 2G, 3G or 4G non-VoLTE model, it will prevent you from accessing our 4G and 5G networks. In this case, we would advise that you move to a new 4G or 5G device at the same time to access the benefits of a new plan.

If you’re on pay as you go, you’ll need to get a new device that supports 4G/5G and move to a new pay as you go plan.

5G available to pay monthly customers only. Check coverage at ee.co.uk/coverage before buying. Speeds vary by location, coverage and demand. Compatible device needed.

Pay Monthly:

1.       Book an appointment at a local EE store or,

2.       Log in to My EE to view your options or,

3.       Call us on 150

Pay As You Go:

1.       Call us on 150 or,

2.       See our wide range of pay as you go phones in our online shop or,

3.       Book an appointment at a local EE store, where someone can talk you through your options.

From January 2023, if you don’t move to a new plan then you’ll lose access to mobile data. This means that you’ll still be able to make and receive phone calls and texts, but you’ll have to connect to WiFi to use the internet.

To continue to access mobile data, book an appointment at your local EE store, or call 150 from your EE mobile.

Yes, we’ll be contacting everyone affected to help you keep your data services. Our customer service team is always ready to answer any questions you may have too.

Book an appointment or drop into your local EE store and one of our experts will walk you through what these changes mean for you. Or, call us on 150 from your EE mobile and we can guide you through the process over the phone.

3G (which stands for 3^rd Generation) lets you make and receive calls and texts and access data. 4G and 5G are much faster and more reliable technologies than 3G, giving you a much better mobile experience.

Find out more about 4G and 5G 

We’re improving our coverage all the time. In fact, we’ve been awarded the UK’s Best Network for eight years in a row. We’ve also received an award for the Best 5G Network, and have 5G in more places than any other UK network.

Take a look at our coverage checker to see the most up-to-date information on EE’s 4G and 5G coverage in your area.

Awards are based on the RootMetrics® UK RootScore® Report: From H2 2013 to H2 2021, and analysis from the RootMetrics® UK 5G Summary Report, H2 (Jul-Dec) 2021.

Yes, you won't need to change your phone number.

Yes, we have a dedicated area where you can find out all about the additional help we’re able to offer you. You can also register any disability details with us, and benefit from priority fault repairs, free directory enquiries, British Sign Language communication and more.