How to fix bad phone reception or signal

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Use our network status checker to help you if your phone has no signal.

With network status checker, you can:


    see if there’s a known problem in your area


    report a problem

You can also try turning your phone off and on again to see if that helps you connect to the network. Or you can get in touch by calling us from another phone.

My Places

Our Network Status Checker includes My Places – an innovative feature that lets you receive network updates for your most important locations. Choose the five places most important to you, like your local area or the home of someone you love, save the postcodes, and we’ll automatically email or text you about any planned maintenance or known problems in those areas.

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25p per call on pay as you go

Please note: lines close at 8pm on
Good Friday (April 19)
Easter Monday (April 22)
Mon to Fri
Sat to Sun
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Last updated: 20/7/2018
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Thank you.

Glad to hear it.

Thank you.

Glad to hear it.

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