How do I use BT Wi-fi?

In this article

If your price plan includes BT Wi-fi, you'll be able to use thousands of BT Openzone hotspots to browse the internet, read and send emails, stream music and watch videos while you're out and about.

It won’t use your mobile data allowance but there’s a 3GB monthly limit, part of the Fair Use Policy in your terms and conditions.

Where to find BT Openzone Wi-fi hotspots

Where to find BT Openzone Wi-fi hotspots

Look out for the BT Openzone logo in public places.

You can download the BT Wi-fi app from your device’s app store and use the ‘hotspot finder' to locate public WiFi hotspots near you and see them on a map.

Good to know

While it's no longer available to download, if you already have the EE WiFi app you can continue using it to connect to hotspots

How to connect to BT Openzone hotspots

How to connect to BT Openzone hotspots


    text OPEN to 9526 and we’ll reply with your username and password details


    if you're in range of a BT Openzone hotspot, connect by entering your log-in details to


    choose your service provider


    enter your username and password and you’re ready to go

Corporate customer?

 Call us free on 158 from your EE phone

Problems connecting to hotspots

Problems connecting to hotspots

BT FON hotspots can appear as BT Openzone hotspots in your list of WiFi networks. These aren’t included within EE WiFi plans at the moment so you may occasionally see a message saying that EE WiFi is unable to authenticate with a BT Openzone hotspot.

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