What is BT Sport error code ID003?

     
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If you see the ID003 error code while using the BT Sport app, this means that access to the BT Sport app isn’t active on your account. 

Here’s how to fix this:
  1.  

    ensure you have set up your BT ID by texting SPORT to 150 and clicking the link to http://bt.com/eesport

  2.  

    if you have never had a BT ID before, you will be asked to set one up and create a password. You can use this to log in to the BT Sport app about 10-15 minutes after you have completed sign-up

  3.  

    if you already have a BT ID (this will be your email address), you will not be asked to create a password in the sign-up journey. You will receive an email from BT, simply follow the instructions in the email to link BT Sport to your existing account

  4.  

    once you’ve done this, you’ll need to wait for at least 10-15 minutes for your BT Sport account to fully activate before you can log in to the app, and it can take up to 24 hours, so please be patient

  5.  

    if you’re still seeing this error message after 24 hours, call us on 07953 966250 as there may a problem with your account

  6.  

    DO NOT try to create another BT ID username and password while you're seeing this error code – it may cause further problems

  7.  

    if you've forgotten your password, the easiest way to retrieve or reset it is through the BT Sport app

> Find out more about creating a BT ID

If you’ve already had access to the BT Sport app but are now seeing this error code, your EE billing account may have been suspended or cancelled. If so, call us on 07953 966250.

 
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Last updated: 3/6/2019
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