How do I fix BT Sport error code ID003 or other error codes?

This error code will show if you've tried to log in to BT Sport but you've used the wrong username, password or both. You’ll need to follow the link on the BT Sport App to reset your username or password.

If you’ve re-joined BT Sport

If you’ve just re-added BT Sport in the last month and you’re getting error code ID001 go to:

This error code will show if there's a problem with your BT Sport account and it means you'll need to reset your password:

These error codes are normally caused by app configuration issues. Try closing the app and opening it again. If this doesn't work, uninstall the app and reinstall it again.

This error code means that you've already registered for BT Sport in the past or your EE mobile number is linked to another BT account. You may also see this error code when porting a BT mobile number over to EE and the transfer hasn't completed yet.

If you think you've successfully set up your BT ID, try logging in to the BT Sport app.

If the BT Sport app doesn't work:

This error will show if you've requested a validation PIN too many times. You'll need to wait until the next day before you can request a new validation PIN again.

If you don't receive a validation PIN, make sure you've entered the correct phone or tablet number in the first step of the set-up process. If you still don't get a PIN:

If you receive your validation PIN but it's not approved, you'll need to make sure your browser isn't timed out. If you're still experiencing problems then open a separate browser on another device and set up your BT ID again by taking the link we sent you via text message and putting it directly into the address bar of your browser.

This error means the number you entered in the first step of the set-up process wasn't recognised as a valid EE phone or tablet number. Please check that you're entering the correct EE phone or tablet number and begin the set-up process again.

Your BT ID hasn't finished linking to your BT Sport service which means it's not ready for you to use yet. Please be patient and try the BT Sport app again shortly.

If you haven't added BT Sport to your account:

This indicates that your EE account may be suspended or cancelled.

If this is the case, you'll need to speak to EE directly:

These error codes normally appear when you're trying to watch live channels or videos via the BT Sport app. Try logging out of the app and then logging back in again.

This will clear any previous sessions and should fix the problem.

These errors appear when you're trying to watch a video or channel in the BT Sport app. Playing the video or channel again will usually fix this but if not you can:

If you see the error code VC005, you'll need to ensure all clock settings on Apple iOS devices are set to default 24-hour time. To set your clock settings:

This error code can mean there's a problem with accessing the BT Sport channels or with playing back a video in the app. This may be caused by a problem with your device and WiFi connection or because you're not fully logged onto a WiFi hotspot.

Try these steps to fix the issue:

Error VC011 may also occur if you use data compression apps. We recommend that you try uninstalling any data compression apps you have on your device.

These errors appear if your WiFi or mobile connection isn't fast enough to load the enhanced video player. Please check your WiFi or mobile connection then try again.

This error message will show on Apple iOS devices.

If this error shows and there are no programmes in the "Watch Now" part of the BT Sport app, you'll need to ensure all clock settings are set to default 24-hour time:

If you're streaming via 3G, you'll need to enable mobile streaming with the BT Sport app settings. You can find Settings in the main menu of the BT Sport app.