How do I fix issues with the BT Sport app?

     
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Here are answers to the most common problems with the BT Sport app.

How do I reset my BT ID password?

How do I reset my BT ID password?

You'll need your BT ID username (your account's registered email address) to reset your password. You can do this within the BT Sport app or by visiting the BT website.

If you do this within the BT Sport app, we'll send you a PIN to your registered phone number which you'll then be asked to input in the app to set up a new password.

If you reset your password via the BT website, we'll email you a PIN to your registered email address which you'll then be asked to input to set up a new password.

How do I get the BT Sport app to work on my device?

How do I get the BT Sport app to work on my device?

If your location services are turned off on your device, the BT Sport app will not work.

To turn on location services on an Apple device:

  1.  

    go to Settings

  2.  

    select Privacy then Location Services

  3.  

    from there you can turn ON your location services

Good to know:

Location services for other devices are usually found in Settings.

If your location services are turned on and the BT Sport app still isn’t working, you can find additional help on why the BT Sport app isn't working on your device:

  1.  

    within EE Community

  2.  

    on BT Help

  3.  

    or call 150 from your EE phone

How do I set up parental controls on the BT Sport app?

How do I set up parental controls on the BT Sport app?

Setting up parental controls is device-specific so you can follow the link for your device below to get instructions on how set up parental controls on apps:

  1.  

    Apple devices

  2.  

    Android devices

  3.  

    Windows devices 

How do I view content on the BT Sport website?

How do I view content on the BT Sport website?

You can login to the BT Sport website using your BT ID (your account's registered email address) and password but you won’t be able to view premium video content on the website. This is because your subscription is for the BT Sport app only.

> Go to BT Sport website

How do I improve picture quality on the BT Sport app?

How do I improve picture quality on the BT Sport app?

If you're connecting over WiFi:

  1.  

    try moving closer to the WiFi signal

  2.  

    ask other people using the same WiFi connection to pause either downloading any large files or streaming other content

  3.  

    try another WiFi connection

If you're connecting over 4G or 3G:

  1.  

    try connecting over WiFi where possible

  2.  

    move to find a stronger signal

  3.  

    close or uninstall other apps that are running on your device

What do the BT Sport app error codes mean?

What do the BT Sport app error codes mean?

If you see an error code while using the BT Sport app, you can check the most common errors for advice on how to fix the error. These include errors such as ID003, CF001 or CF002, NCE-001, NCE-003, NCE-006, VC001 and errors starting "diva_error_..."

> Find out how to fix errors on the BT Sport app

 
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Last updated: 27/6/2019
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How can I watch BT Sport with EE?
How do I fix BT Sport error code ID003 or other error codes?