Why is BT Sport not working on my device?

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If your location services are turned off on your device, the BT Sport App will not work. 

To turn on location services on an Apple device, go to Settings > Privacy > Location Services.

Location services for Android and Windows devices are usually found in Settings.

If your location services are turned on and BT Sport still isn’t working you can find help in the following places:


    EE Community Page, where our team and helpful forum users are on hand 24/7


    BT Help pages have useful technical tips for using the app


    call EE on 150 from your EE phone to chat with customer services

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Last updated: 22/1/2018
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Thank you.

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What content and channels are available on the BT Sport App?
BT Sport troubleshooting tips