How do I get Amazon Prime Video on EE?

In this article

You can add a Amazon Prime Video to your plan - either as a Smart Benefit (if you have a Smart plan), or pay £5.99 a month.

What's included with Amazon Prime Video?

What's included with Amazon Prime Video?

You'll get a subscription to Amazon Prime Video where you can watch the very best boxsets such as Good Omens, The Grand Tour and more, on your phone or connected tablet.

How do I get Amazon Prime Video?

How do I get Amazon Prime Video?

To add Amazon Prime Video to your plan as a chargeable standalone add-on:

  1.  

    log in to My EE or use the My EE app

  2.  

    go to Menu > Plans, Smart Benefit & add-ons

  3.  

    select Add-ons and follow the steps to add the pass to your plan

Or select the pass as your Smart Benefit if you have an eligible plan.

  1.  

    log in to My EE or use the My EE app

  2.  

    go to Menu > Plans, Smart Plans & add-ons

  3.  

    select Smart Plans and follow the steps to select the pass

How much does Amazon Prime Video on EE cost?

How much does Amazon Prime Video on EE cost?

£5.99 per month. This cost will be added to your monthly mobile bill and will appear as a separate line in the add-ons section of your bill. If you add this service in the middle of your monthly billing period then the cost in the first month will be prorated.

Do you have a Smart plan?

If you're on one of our Smart plans you'll be able to select this pass as a Smart Benefit in your plan free of charge.

> Find out more about Smart Benefits

What happens if I select the Amazon Prime Video as a Smart Benefit when I’m currently paying for it?

What happens if I select the Amazon Prime Video as a Smart Benefit when I’m currently paying for it?

If you’re currently subscribed to Amazon Prime Video through one of our offers, your subscription will automatically be cancelled if you add the Smart Benefit version to your account. 

Good to know:

If you change from the chargeable version to the Smart Benefit version in the middle of your billing month, we'll credit your next bill with any remaining days on your chargeable version.

How do I set up the Amazon Prime Video?

How do I set up the Amazon Prime Video?

You'll need to register for Amazon Prime Video and download the Prime Video app.

Do I need to sign a contract for Amazon Prime Video?

Do I need to sign a contract for Amazon Prime Video?

If you've selected the app as a Smart Benefit in your Smart plan, there are no additional charges or contracts to sign.

Can I watch Prime Video on my TV?

Can I watch Prime Video on my TV?

Yes, you can use your Amazon ID and password to log into multiple devices including Smart TVs, game consoles and streaming devices like Amazon Fire Stick and Apple TV.

It's also possible to cast from the Prime Video app to your TV but it'll depend on your device and the method of casting you’re using and isn’t always guaranteed. For more details on casting the Prime Video app go to www.primevideo.com/help

How do I cancel my Amazon Prime Video Smart Benefit or subscription?

How do I cancel my Amazon Prime Video Smart Benefit or subscription?

If you have the pass as a Smart Benefit:

  1.  

    log in to My EE or use the My EE app

  2.  

    go to Menu > Plans, Smart Benefits & add-ons

  3.  

    select Smart Benefits and follow the steps to remove or choose the pass

If you have the app as a chargeable standalone add-on:

  1.  

    log in to My EE or use the My EE app

  2.  

    go to Menu > Plans, Smart Benefits & add-ons

  3.  

    select Add-ons and follow the steps to remove the app

The legal bit

The legal bit

Thanks for your feedback

 
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