How do I get MTV Play on EE?

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What's happened to MTV Play?

What's happened to MTV Play?

MTV Play will no longer be available through EE as a 6-month free offer or as a £3.99 per month add-on.

The last date to request the MTV add-on was 30 November 2020. If you already have MTV Play through EE, it will only be available to you until your next renewal date after 31 January 2021, at which time the MTV add-on will be removed.

When will the MTV Play service end on EE?

When will the MTV Play service end on EE?

You will be charged for the MTV add-on until your next renewal date after 31 January 2021, at which time it will be removed from your account.

You can cancel the MTV add-on at any time.  If you choose to cancel before 31 January 2021, the service will be removed at your next renewal date, which is on the monthly anniversary of the add-on being added. If you decide to remove the service, you will not be able to add it again later.

If at the time of cancellation, you have not already been billed for that period, it will be charged in full on your next bill. As soon as the MTV add-on is removed from your account, you will no longer be able to access MTV Play.

Can I still get access to MTV Play elsewhere?

Can I still get access to MTV Play elsewhere?

The MTV Play service will still be available directly from MTV. Please visit the MTV website at http://www.mtv.co.uk/mtvplayuk for further details.

How do I cancel my MTV Play subscription?

How do I cancel my MTV Play subscription?

You can cancel your MTV Play subscription with EE at any time by:

  1.  

    texting STOP MTV to 150 

  2.  

    or logging into My EE 

Your MTV Play subscription will end at your next monthly renewal date, which is on the monthly anniversary of the MTV Play add-on being added to your plan, but you'll still have full access to MTV Play until that date.

Please note: if you have a paid subscription and at the time of cancellation you've not already been billed for the current period, it will be charged in full on your next bill.

Please note: if you do not cancel your MTV Play subscription with EE by 31 January 2021, MTV Play will be removed from your account in February 2021 on the monthly anniversary of the MTV Play add-on being added to your account. This is because EE will no longer off MTV Play, and you will need to sign up with MTV Play directly to use their service. 

Will MTV Play use my plan’s data allowance?

Will MTV Play use my plan’s data allowance?

If you signed up for the six months free offer before 31 August 2020, the data will be on us for the first six months when you stream content, so your plan's data allowance is unaffected.

You do however need to make sure you have some data remaining in your monthly data allowance otherwise streaming content from the app will not work.

If you have the MTV play paid add-on, any data you use to stream music from the MTV Play app will then come out your monthly data allowances.

Will the data I use on MTV Play still be on EE when I travel abroad?

Will the data I use on MTV Play still be on EE when I travel abroad?

If you took the 6 month free offer before the offer ended, the data will be on us anywhere your plan allows inclusive roaming. This means you'll be able to watch the MTV Play app with the data on us in all EU countries and, if you have an EE Max plan, the USA, Canada, Mexico, Australia and New Zealand.

However, if you're roaming in a country that isn't included in your price plan then you’ll need to buy a roaming pass to be able to use the MTV Play app abroad.

Good to know:

To see a full list of roaming destinations included in your plan:

> Log in to My EE

Please note: you'll be able to use the MTV Play app abroad but the content available may differ between countries due to entertainment rights agreements.

Can I watch MTV Play on my TV?

Can I watch MTV Play on my TV?

You can't cast to a big screen with MTV Play. However, you can connect your device to a TV or laptop via a HDMI cable and watch MTV Play on a big screen that way.

Can I get the MTV Play app on the Huawei App Gallery?

Can I get the MTV Play app on the Huawei App Gallery?

No, the MTV Play app is not currently available on the Huawei App Gallery. But you can use MTV Play on any other compatible device or browser.

When will I start being charged for MTV Play?

When will I start being charged for MTV Play?

Please note:  the six months free offer has now ended.

If you took the six months free offer before it ended on 31 August 2020, you'll be charged after your six months on us runs out. After that you'll roll onto a monthly subscription that will appear on your bill at £3.99 each month.

We'll text you a few weeks before the end of your offer date to let you know you'll be moving onto a paid subscription. We'll also text you again on the day you move.

Please note: once the offer ends, the monthly subscription cost for MTV Play does not include data on us. Therefore any data you use to stream content from the MTV Play app will come out your plan's monthly data allowances.

What happens if I change my plan or phone number during the MTV Play offer period?

What happens if I change my plan or phone number during the MTV Play offer period?

Please note: the six months free offer has now ended.

If you took the six months free offer before 31 August 2020 and you change your plan or phone number during the offer period, the offer will still continue unaffected. We'll automatically move the offer to your new plan, or phone number, and you'll be able to use MTV Play for the remainder of the six months.

However, if you decide to leave EE during the offer period, the offer will cease and access to MTV Play will be removed immediately and you'll need to re-subscribe directly with MTV to continue your membership at £3.99 per month

The legal bit

The legal bit

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