Netflix on EE TV

How do I get Netflix through EE? 

Whether you're a new or existing EE TV customer, you can enjoy Netflix as part of one of our TV packages. If you sign up for an Entertainment, Big Entertainment or Full Works package, your package will automatically include Netflix. 

If you sign up for a package that doesn’t have Netflix included and have a TV box you can add Netflix to your EE bill as an Extra, with a monthly rolling subscription.

Subscribing to Netflix with EE will allow you to watch Netflix via the Netflix app on your TV box, as well as on many of your favourite internet-enabled devices such as smartphones, tablets and computers.

What if I’m an existing Netflix subscriber? 

If you already have Netflix, there’s no need to cancel. If you have Netflix with a third party, then you’ll need to cancel this directly with them.

How do I pay for Netflix?

If you sign up for Entertainment, Big Entertainment or a Full Works package, then Netflix is automatically included in your monthly TV and broadband bill.

If you’ve purchased Netflix as an Extra, then this is a monthly-rolling subscription. Extras can be added and removed from your package month-to-month. Subscription charges will appear under the ‘TV and entertainment’ section on your EE bill. 

You may notice that the dates are slightly different to other EE products on your bill, as this depends on when you activate your Extra. Get more help with your EE bill.

Can I access Netflix on EE, with an existing Netflix account? 

Yes, you can log in using an existing active account. Just enter your existing account details into the Netflix app on your TV box by selecting 'Sign in'. 

I have Extra Box with EE, can I watch Netflix on both boxes? 

You can watch Netflix on any device that supports the Netflix app, including another TV Box if you have our Extra Box add-on. However, the number of screens you can watch it on at the same time depends on the plan you have. To find out more visit the Help section on Netflix.

Will my EE TV parental control settings work on the Netflix app?

If you have parental controls set up on your TV box, you'll be prompted to enter your parental control PIN every time you enter the Netflix player on your box. Here's help resetting your PIN from Netflix.

If you’ve signed up for Entertainment or Big Entertainment, then a Netflix Standard with adverts plan is included in your package. If you’ve signed up for Full Works, then a Netflix Standard plan is included in your package. You can see what’s included in each Netflix plan here:

• A Netflix Standard with adverts plan, watch and download movies and TV shows with a few ads on 2 screens at a time in Full HD.
• A Netflix Standard plan, watch unlimited movies and TV shows on two screens at the same time in Full HD for those in your household.
• A Netflix Premium plan, watch unlimited movies and TV shows on four screens at the same time in 4K Ultra HD for those in your household. Subject to your internet service and device capabilities.

You can also choose to upgrade your Netflix plan before checkout, at the activation stage or through My EE or via Netflix. You can retain your existing Netflix plan, if you have Netflix Standard or Premium. 

Struggling to activate? You can manage your Netflix plan in the ‘TV and Sport’ section within plans and subscriptions on EE online, or open the Netflix app on your TV box.

If you take Netflix as an Extra, you can choose from: 

• A Netflix Standard with adverts plan, watch and download movies and TV shows with a few ads on two screens in Full HD.
• A Netflix Standard plan, watch unlimited movies and TV shows on two screens at the same time in Full HD for those in your household.
• A Netflix Premium plan, watch unlimited movies and TV shows on four screens at the same time in 4K Ultra HD for those in your household. Subject to your internet service and device capabilities.

You can also choose your Netflix plan when opening the Netflix app on your TV box and change this plan via Netflix.

How do I get started if Netflix is included in my package?

If you’ve signed up to Netflix through EE then you need to activate your service for it to commence. Activating your Netflix account is important so that you can either set up a Netflix account or bring your existing Netflix account over to EE.

To do this simply check your order confirmation email. You can also activate it by going onto the TV and Sport section of My EE. You’ll be asked to enter an email address and password. You’ll also get the option to upgrade your Netflix plan.

How do I get started if I’ve added Netflix as an Extra on EE TV?

If you've added Netflix to your EE TV account via EE.co.uk, with us in store, or over the phone, you will need to activate your account on your TV box.

If you signed up to Netflix through the Netflix App on your TV box, you simply need to log in to start watching.

If I buy an EE TV package, how do I transfer my Netflix account to EE?

If you have an existing Netflix account and want to bring this over to EE, you will need to sign up using the same email as your existing Netflix account. If you have a Standard with adverts, Standard, or Premium Netflix plan, you’ll get the option to keep this plan and you will keep your account details including your personal profiles and the history of the shows you’re watching. If you have Netflix with a third party, then you’ll need to cancel this directly with them.

I’ve added Netflix as an Extra, how do I transfer my Netflix account to EE?

When you activate your Netflix account through EE, we will switch your Netflix billing to EE. If you have a Standard with adverts, Standard, or Premium Netflix plan, you’ll get the option to keep this plan and you will keep your account details including your personal profiles and the history of the shows you’re watching. If you have Netflix with a third party, then you’ll need to cancel this directly with them.

Where is the Netflix app on my TV Box?

You’ll find the Netflix app in the Players & Apps section of the EE TV Box Pro or EE TV Box Mini menu. Just press the blue Home button to get started.

If you have EE TV on Apple TV 4K, and Netflix is included as part of your package, Netflix will automatically be downloaded. If it’s not there, you can download the Netflix app from the Apple App Store.

Is my TV box compatible with Netflix Standard with adverts?

You will need a compatible device or TV Box (EE TV Box Pro, EE TV Box Mini or Apple TV 4K) to watch Netflix Standard with adverts.

What if I can’t sign up to Netflix through my TV box?

If you’ve tried signing up to Netflix on your TV box and have been redirected to this help page, you will need to call in to get a link. Please call us on 0330 1234 150 and we can get that sent to you.

How do I change my Netflix plan? 

Simply log into EE online and navigate to the TV and Sport section under Your products. You can then manage your EE TV account and change your Netflix plan. 

If you have Netflix included in your TV package, any change in your plan will be reflected on your next EE bill. You’ll get a pro-rated refund for any days not used. 

You can also manage your Netflix plan via Netflix directly. 

Can I change my Netflix email address?

Yes, you can change the email address you use to login to Netflix in the 'Account' section at www.netflix.com.

How do I cancel my Netflix account? 

If you have Netflix as an EE TV Extra, you can only cancel your account by going directly to Netflix. Go to the Account section on www.netflix.com to cancel. There are no cancellation fees, but you won't get a refund for partial months you've already paid for. However, you will have access to the service until the end of the month you've paid for.

What happens to my Netflix account if I leave EE? 

If you were paying for Netflix before taking EE TV, Netflix will get in touch about continuing your subscription. If not, your Netflix subscription will stop at the same time as your EE TV service. 

Why am I seeing the error ‘Your plan does not support streaming on this device’?

This error happens if you’re streaming an advert supported Netflix plan on a non-compatible device/TV box. You will need an EE TV Box Pro, EE TV Box Mini or Apple TV 4K box to stream Netflix Standard with adverts.

What if I can’t remember the email address or password I used to set Netflix up? 

It’s really easy to reset your login details if you've forgotten them. Just go to www.netflix.com/help and search for 'forgotten password' or 'forgotten email'.

You’ll need to provide some details then Netflix will usually reset this for you in within a few minutes.

What happens if I move house? 

When you move home there's no break in your Netflix service, as you can still access it on any Netflix compatible device. If your Netflix is included in your TV package then remember to tell EE when you are moving house to ensure no break in service.  

Why do I have extra Netflix charges on my bill? 

Netflix charges may not align with your EE billing cycle but don't worry; you won't be overcharged. Alternatively, you may have chosen to upgrade the Netflix plan that is included in your TV package, this will show in your EE bill. Get more help with your EE bill.

How can I control what my children can see within the Netflix app? 

Please refer to the Netflix Help Centre for advice on parental controls at www.netflix.com/help.

What happens to my Netflix monthly-rolling Extra if I move to a EE TV package? 

If you are a customer today that already has the Netflix  monthly-rolling Extra  and you move to one of our new Netflix bundled packages, then we will automatically activate your account. This means there will be no break in service, and you’ll be charged for the same plan of Netflix that you’re enjoying today. So you don’t need to do anything!

If I move from an EE TV package which includes Netflix to one that doesn’t, how do I reactivate my Netflix if I take it as an Extra?

If you have activated Netflix through your EE TV package, then move to a Netflix Extra, you will need to reactivate. If you are seeing the request to add a payment method via Netflix, you will also need to follow these steps to reactivate. Don’t worry, you won’t lose any content by reactivating Netflix.

Steps to reactivate Netflix as an Extra:

1. Go to your Account on www.netflix.com and select Cancel your membership.
2. Then, select Finish cancellation.
3. Sign out of your Netflix account on your TV Box. The sign out button is in the Get Help section at the bottom of the Netflix app.
4. After you sign-out, you will now be able to reactivate and sign-in to your account.

How do I sign-out of my Netflix account on my EE TV Box?

The sign out button is in the Get Help section at the bottom of the Netflix app.An Update on Sharing

Can I transfer a profile into a new Netflix account that is paid for through EE or linked to an EE TV package?

EE billing and/or Netflix Packages cannot be used to create an account with Profile Transfer. Please visit the Netflix Help Center for more information.

Can I add an Extra Member to my account if I’m billed by EE?

Extra Members cannot be added to Netflix accounts paid through EE. Please visit the Netflix Help Center for more information.

Can I still share my Netflix account?

For information on sharing your Netflix account, please visit the Netflix Help Center.

How do I set or update my Netflix Household on my Netflix account?

For more information on your Netflix Household, visit the Netflix Help Center.

How can I watch Netflix while I’m traveling?

For more information on using Netflix while traveling, visit the Netflix Help Center.