Transferring calls on EE smart number technology

     
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Need to move a call from your iPad to your iPhone? It’s so easy to start a call on one of your devices and transfer it to your iPhone in just a few steps.

Set up transferring calls

Set up transferring calls

All you need to do is make sure you:
  1.  

    Go to General in your chosen device settings
  2.  

    Select Hand Off and toggle on

Moving a call to your iPhone

Moving a call to your iPhone

If you’re on a call on one of your devices and want to move it to your iPhone, depending on what iPhone you’re using, you will need to:

iPhone 8 Plus or earlier
  1.  

    Double tap the home button on your iPhone - this will open the App Switcher, which shows your recently used apps
  2.  

    At the bottom of the screen, you will see a small icon with your call details
  3.  

    Tap the icon to pick up the call on your iPhone
iPhone X
  1.  

    While you’re on a call on one of your other Apple devices, swipe up from the bottom to the middle of your screen and hold until you see the App Switcher
  2.  

    At the bottom of the screen, you will see a small icon with the details of your call
  3.  

    Tap the icon to pick up the call on your iPhone

Then you should be able to move your call between your devices right away. 

Unable to move calls on WiFi

Unable to move calls on WiFi

Having problems moving your calls to your iPhone? You will need to check that it’s compatible with our smart number technology and that you have updated your device to the latest iOS version.

iOS

Device

 

 

Your main device

iOS 11.3 and later

iPhone 6 / 6 Plus / 6S / 6S Plus

iPhone SE

iPhone 7 / 7 Plus

iPhone 8 / 8 Plus

iPhone X

iOS 10 and later (though we recommend using devices that support iOS 11)

iPad Air / Air 2

 

 

 

 

 

Your paired device

iPad Mini / 2 / 3 / 4

iPad 4 (retina)

iPad Pro (2016 onwards)

iPad 2017

iPod Touch 2017 / 5th Gen / 6th Gen

OS X El Capitan

MacBook Air (2012 and later)

MacBook Pro (2012 and later)

iMac (late 2012 and later)

Mac Mini (late 2012 and later)

Mac Pro (late 2013 and later)

iMac Pro

watchOS 2 or later

Apple Watch Series 1 / 2 / 3

If you’re still having problems, check that Call Waiting is on in your iPhone settings.

All you need to do is:
  1.  

    Go to Phone
  2.  

    If Wi-Fi Calling isn’t on, select Wi-Fi Calling and toggle on Wi-Fi Calling on This iPhone

If you have tried all these steps, feel free to get in touch with us by using one of the options on our contact us page.

 
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Last updated: 14/6/2018
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Thank you.

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