Transferring calls on EE smart number technology

Go to section

Need to move a call from your iPad to your iPhone? It’s so easy to start a call on one of your devices and transfer it to your iPhone in just a few steps.

Set up transferring calls

All you need to do is make sure you:

Go to General in your chosen device settings
Select Hand Off and toggle on

Moving a call to your iPhone

If you’re on a call on one of your devices and want to move it to your iPhone, depending on what iPhone you’re using, you will need to:

iPhone 8 Plus or earlier

Double tap the home button on your iPhone - this will open the App Switcher, which shows your recently used apps
At the bottom of the screen, you will see a small icon with your call details
Tap the icon to pick up the call on your iPhone

iPhone X

While you’re on a call on one of your other Apple devices, swipe up from the bottom to the middle of your screen and hold until you see the App Switcher
At the bottom of the screen, you will see a small icon with the details of your call
Tap the icon to pick up the call on your iPhone

Then you should be able to move your call between your devices right away.

Unable to move calls on WiFi

Having problems moving your calls to your iPhone? You will need to check that it’s compatible with our smart number technology and that you have updated your device to the latest iOS version.

iOS	Device	Your main device
iOS 11.3 and later	iPhone 6 / 6 Plus / 6S / 6S Plus
	iPhone SE
	iPhone 7 / 7 Plus
	iPhone 8 / 8 Plus
	iPhone X
iOS 10 and later (though we recommend using devices that support iOS 11)	iPad Air / Air 2	Your paired device
	iPad Mini / 2 / 3 / 4
	iPad 4 (retina)
	iPad Pro (2016 onwards)
	iPad 2017
	iPod Touch 2017 / 5^th Gen / 6^th Gen
OS X El Capitan	MacBook Air (2012 and later)
	MacBook Pro (2012 and later)
	iMac (late 2012 and later)
	Mac Mini (late 2012 and later)
	Mac Pro (late 2013 and later)
	iMac Pro
watchOS 2 or later	Apple Watch Series 1 / 2 / 3

If you’re still having problems, check that Call Waiting is on in your iPhone settings.

All you need to do is:

Go to Phone
If Wi-Fi Calling isn’t on, select Wi-Fi Calling and toggle on Wi-Fi Calling on This iPhone

If you have tried all these steps, feel free to get in touch with us by using one of the options on our contact us page.

Give us a call

Call now

150

Free to pay monthly
25p per call on pay as you go

Open

Closed

Bank Holiday Monday opening times: 08:00-20:00

Mon to Fri
Sat
Sun

Alternative phone numbers

Ask the Community

Ask questions and share tips with other people 24 hours a day

Find a store

Type in your postcode to find your nearest store.

You can book an appointment to meet one of our experts in many of our stores.

Something went wrong. Please try again later We cannot identify your location. Please enter your postcode below

Finding you

Open Mon to Sat

Open Sun

>Directions

> Find another store

Need more help

Last updated: 14/6/2018

Tasha posted this article. Got a comment? Good or bad, we'd be pleased to hear from you.

Was this article helpful?

Thank you.

Glad to hear it.

Thank you.

Glad to hear it.

Set up EE smart number technology

Transferring calls on EE smart number technology

Set up transferring calls

Set up transferring calls

Moving a call to your iPhone

Moving a call to your iPhone

Unable to move calls on WiFi

Unable to move calls on WiFi

Was this article helpful?

How can we improve this article?

Thank you.

Thank you.

You can find more help here