20GB Data Boost FAQs

     
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If you have questions about your 20GB Data Boost you can find answers below.

How do I qualify for 20GB Data Boost?

How do I qualify for 20GB Data Boost?

If you’re an EE pay monthly customer on a 24 month handset plan, and take Fibre Max 1 or Fibre Max 2 Broadband, you’ll qualify for a 20GB Data Boost.

How long will my 20GB Data Boost last?

How long will my 20GB Data Boost last?

You’ll keep the Data Boost as long as both your pay monthly handset plan and Fibre Max 1 or Fibre Max 2 Broadband plan are active.

Can I choose which number on my account gets the Data Boost?

Can I choose which number on my account gets the Data Boost?

No. Only the broadband account holder can get the Data Boost. So, make sure you give us the correct number when you sign up for EE Home Broadband.

When will I get my Data Boost?

When will I get my Data Boost?

It can take up to 30 days after your EE Home or 4GEE Home Broadband account goes live for your Data Boost to kick in. We'll send you a text to let you know when it's done.

Can I use my Data Boost abroad?

Can I use my Data Boost abroad?

Yes, your extra data is treated the same as your pay monthly allowance and can be used across the EU. Data fair use policy may apply when roaming which is a 15GB allowance. So if you have 10GB of data on your handset plan then receive the 20GB Data Boost your total roaming allowance is still 15GB. 

How much is my Data Boost worth?

How much is my Data Boost worth?

The 20GB Data Boost is based on the value of buying two of our 10GB add-ons, which has a total value of £39.98* and lasts up to a month for a pay monthly customer.

*Calculation based on pricing as at 26 June 2018.

Can I share my data with other devices on my account?

Can I share my data with other devices on my account?

Yes you can. The lead pay monthly mobile account holder can move data round your devices by using the My EE app

I’ve got EE Broadband but can’t get Fibre Max 1 or Fibre Max 2 Broadband in my area. I’m a loyal customer so how will I be rewarded?

I’ve got EE Broadband but can’t get Fibre Max 1 or Fibre Max 2 Broadband in my area. I’m a loyal customer so how will I be rewarded?

Take any of our other EE Broadband plans, and if you have an EE pay monthly mobile plan, or 12 month SIM-only plan, we’ll boost your monthly data allowance by 5GB, worth £12.99 a month.

I have two EE pay monthly plans on my mobile account. If I take out Fibre Max 1 or Fibre Max 2 Broadband, do I get 20GB Data Boost on both mobiles?

I have two EE pay monthly plans on my mobile account. If I take out Fibre Max 1 or Fibre Max 2 Broadband, do I get 20GB Data Boost on both mobiles?

No, you’ll only get 20GB on the mobile of the broadband account holder. However you can move data round your devices by using the My EE app

Can I share the Data Boost if I’m on a sharer plan?

Can I share the Data Boost if I’m on a sharer plan?

Yes. As long as the Data Boost is added to the account holder's plan.

If I already have both a pay monthly handset plan and Fibre Max 1 or Fibre Max 2 Broadband, can I still get a boost?

If I already have both a pay monthly handset plan and Fibre Max 1 or Fibre Max 2 Broadband, can I still get a boost?

Yes, you'll get the boost automatically when you sign up to your next pay monthly handset plan or Fibre Max 1 or Fibre Max 2 Broadband.

Why have I been sent a text saying my Data Boost has been removed?

Why have I been sent a text saying my Data Boost has been removed?

If you’ve changed your pay monthly plan or Fibre Max 1 or Fibre Max 2 Broadband plan we will remove any ineligible boosts from your plan.

Can I switch the Data Boost to another number?

Can I switch the Data Boost to another number?

Sorry, but you can’t switch the Data Boost to another number. The Data Boost will be applied to the same number we use to contact you with important information about your home broadband account. So, it's important to make sure you give us the right number and it’s kept up-to-date in My EE.

 
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Last updated: 30/8/2018
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