Response by Doro and Response Premium

In this article

What is Response by Doro and how does it work?

What is Response by Doro and how does it work?

Response by Doro is a free service from Doro that connects Doro customers to their emergency contacts by pressing the Response button on the back of a compatible Doro phone.

When the Response button is pressed on a compatible Doro device it sends alerts to the user’s chosen group of emergency contacts. There is no limit to how many Responders a user can have.

The service works through an app that is pre-installed on compatible handsets for Doro users, and is available for responders to download on the App Store and Google Play Store.

Each Responder can accept or reject the alert. If they accept it, they are immediately put on a voice call with the User who does not need to manually accept the call and is put on hands-free mode. The User’s location is also sent to the Responder via text message. Any current and completed alerts can be reviewed in the Response by Doro App. 

If none of the Responders is available to accept the alert, the alert changes to ‘Not Handled’ on the Responder’s device. The User can send another alert or contact emergency services if necessary. 

In addition to the alert capabilities, the Response by Doro app also allows the Responder to: 

  • monitor the current location of the User’s handset
  • review the battery level
  • set and adjust mobile functions such as screen brightness and handset ring volume.

What is Response Premium?

What is Response Premium?

Response Premium by Doro is a paid service which has the functionality offered by Response by Doro, with the additional security of the Doro Alarm Receiving Centre accepting alerts if the Responders cannot. Response Premium by Doro costs £15 per month. Please note: only Responders are able to pay for the Response Premium service.

As with Response by Doro, when a User presses their alert button, their chosen Responders will be alerted. If none are available to receive the alert, a User with Response Premium will be put through to Doro’s UK-based Alarm Receiving Centre which is open 24/7. The user does not have to manually place the call and the device is put into hands-free mode.

The Alarm Receiving Centre operator will know who the caller is as well as any information provided in set-up, such as medical information. The operator will assess the situation and arrange the best course of action.

How do I activate my one-month free trial of Response Premium?

How do I activate my one-month free trial of Response Premium?

When you are setting up your Doro device, you will be asked to provide an activation code. For EE/BT customers, this is your IMEI which will activate your one month free trial of Response Premium. An IMEI is a unique 15-digit code that identifies your device. Your IMEI can be found on your handset's box, or by dialling *#06# on your dial pad.

Which devices are Response Premium compatible?

Which devices are Response Premium compatible?

The following devices that re available on EE are Response Premium compatible:

  • Doro 7010
  • Doro 7030
  • Doro 8035
  • Doro 8050

You can find all compatible devices on the Doro support page at doro.com/support. Make sure your software is up to date for the best experience.

Do I need signal and/or minutes for Response by Doro to work?

Do I need signal and/or minutes for Response by Doro to work?

Yes, as the calls between the User and the Responder, or the user and the contact centre are not free of charge. The User will need minutes for the alarm to work and the Responder will need data or WiFi to receive the alert. Good signal coverage is also necessary.

What happens if I change my handset?

What happens if I change my handset?

If you are a User 

To link your account to your new device, you just need to log into the Response by Doro app on the new device. Your account is linked to your phone number, so it’ll transfer over to your new device when you log in.

If you are a Responder

You just need to download the Response by Doro app and log in with your existing details.

What happens if I change numbers?

What happens if I change numbers?

If you are a User or a Responder

If your number changes you will need to cancel your old subscription at MyDoro.com, then create a new account with your new number. This is because your account is linked to your phone number.

Can I pause Response Premium?

Can I pause Response Premium?

The Response Premium service can be cancelled and reactivated as needed.

How do I cancel Response Premium?

How do I cancel Response Premium?

You can cancel your subscription in the Response by Doro app under Settings/Web Services or through the Doro contact centre. Cancellation will take effect in the next billing cycle and the service will still be available until the next payment is due.

Terms and conditions

Terms and conditions

Thanks for your feedback

 
Give us a call
Give us a call
Call now
150
Free to pay monthly
25p per call on pay as you go
Open
Closed
Bank Holiday Monday opening times: 08:00-20:00
Mon to Fri
Sat
Sun
Ask the Community
Ask the Community
Ask questions and share tips with other people 24 hours a day
Book an appointment
Book an appointment
You can book a phone appointment with one of our local experts.
Something went wrong. Please try again later We cannot identify your location. Please enter your postcode below
Finding you
Open Mon to Sat
Open Sun
Need more help