EE Film Card

     
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We've partnered with VUE Cinemas to give you a 33% discount on standard tickets and concessions for three months when you take out a phone or mobile broadband plan with us.

What does my Film Card give me?

What does my Film Card give me?

Your Film Card gives you 33% off a pair of standard tickets at any participating VUE once a day.  It also gives you an unlimited 33% discount on concessions such as fountain soft drinks, bottled water, hotdogs, popcorn and nachos. This includes both combo deals and products bought in both regular and large sizes. Branded/bagged concession products such as pick and mix and ice cream are excluded from this offer.

When can I start using my Film Card?

When can I start using my Film Card?

Once your Film Card is registered, it will be ready to use within one hour but allow up to 24 hours. You’ll get an email to confirm your card is active – make sure you wait until you get this before trying to use your card.

If you haven’t received an email after 24 hours to tell you that your card has been activated, please call us on 0344 381 5055 or email film@eecard.co.uk.

Where can I use my Film Card?

Where can I use my Film Card?

You can use your Film Card at any VUE, except for Scene screenings at VUE Westfield – Shepherds Bush.

How many times can I use my Film Card?

How many times can I use my Film Card?

You can only use your Film Card once a day to buy tickets, but concessions such as fountain soft drinks, bottled water, hotdogs, popcorn and nachos are unlimited.

What tickets can I buy with my Film Card?

What tickets can I buy with my Film Card?

You can use your Film Card to get a 33% discount on up to two standard 2D, 3D, VIP, Recliner, Gold Class, IMAX and Xtreme Screen tickets.

You can't use your Film Card to buy tickets for Special, Alternative, Event Cinema, Over 18s special screenings and Premiere events.

Can I give my Film Card to my friend to use?

Can I give my Film Card to my friend to use?

No, you must be using one of the tickets and show the Film Card at the box office when buying your discounted tickets - you can't give or sell the card to someone else and only a friend or family member can use the other ticket that you buy.

Can I use my Film Card to buy tickets online or by phone?

Can I use my Film Card to buy tickets online or by phone?

No, you can’t use your Film Card online or over the phone - you must buy the tickets at a VUE.

How long is my Film Card valid for?

How long is my Film Card valid for?

Your card will be valid for only 90 days once it's active. If you take out an additional plan (SIM only, mobile broadband or phone) that is 12 months or longer or upgrade within 28 days of activating your Film Card, the offer will be extended to 365 days. You can always check how long you have left on your card by looking at the confirmation email. 

What happens if my Film Card is lost or stolen?

What happens if my Film Card is lost or stolen?

You will need to call us on 0344 381 5055 or email film@eecard.co.uk so we can send you a replacement within seven days. (If your card expires within the next 14 days, we will not be able to send a replacement to you.)

Who can help me if I have another question about my Film Card?

Who can help me if I have another question about my Film Card?

If you can’t find the answer to your question here, feel free to call us on 0344 381 5055 or email film@eecard.co.uk.

What do I do if I can't use my Film Card at a VUE?

What do I do if I can't use my Film Card at a VUE?

If you can't use your discount, call us on 0344 381 5055 and make sure you have:
  1. Your Film Card number

  2. The VUE you went to

  3. Film

  4. Time

  5. Type of ticket/concession you were buying

  6. Any other detail you think is helpful (feedback from VUE staff)

What happens if I don't use my card before it expires?

What happens if I don't use my card before it expires?

Your discount will no longer be available.

What happens if I need to swap or get a refund on my tickets?

What happens if I need to swap or get a refund on my tickets?

You will need give the box office staff your tickets and receipt and they will be able to swap your tickets for another film or time that works for on that day.

If you don't want your tickets swapped for another film or time on that day, you will be given a refund and you won't be able to use your discount until the next day.

How long do I have to collect my card?

How long do I have to collect my card?

28 days from the day you get the text.

How do I extend my offer from 90 to 365 days?

How do I extend my offer from 90 to 365 days?

You can take out a mobile upgrade or an additional plan/device (SIM only, mobile broadband or phone) for 12 months and longer. You can find out more about this in the terms and conditions.

 
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Last updated: 5/6/2018
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