What is Add To Plan?

You’ll see the charge for your Add To Plan accessory on the next bill you receive after adding the product to your plan. The monthly charge will appear on your bill as Add To Plan £x and will continue for 11 months before dropping off.

If you miss a payment we will add the outstanding amount to your bill in one go.

If you buy an Add To Plan accessory online or over the phone, we'll let you know about delivery options, including times and costs, at the point of sale.

If you buy your accessory at the same time as a device, both items will be delivered together. This should be within a few days, however if a device is in a pre-order period when you order, your accessory won't be dispatched until your device is in stock.

If you bought your Add To Plan accessory in one of our stores, you’ll only be able to return your purchase and receive a full refund if:

If you bought your Add To Plan accessory online or over the phone, you may return your accessory in the first 14 days from purchase.

> Find out more about returning a product within 14 days

If you're experiencing problems you can:

Please note: our terms and conditions are in PDF format.