What is Chat?

     
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Chat improves the messaging experience on Android with enhanced features like group chats, texting over WiFi, sending and receiving high-res photos and videos, and a wide selection of stickers and gifs.

Why has my messaging experience changed?

Why has my messaging experience changed?

You recently accepted an upgrade from text or photo messaging to a new messaging protocol or standard called Rich Communications Services (RCS) or 'Chat features' within the Messages app.

This unlocks messaging features like texting over WiFi, read receipts, seeing when the other person is typing and better group texting features.

What can I do with Chat?

What can I do with Chat?

If Chat features within Messages are turned on, you can:

  1. send messages using WiFi/mobile data

  2. start group conversations

  3. send high-quality photos and videos

  4. share files

  5. see when others are typing

  6. let others know you've read their messages

Is Chat available on all Android phones?

Is Chat available on all Android phones?

Chat is available on any non-Samsung Android device with software version 5.0 (Lollipop) and above. 

The feature will be enabled by a device update and you'll be invited to opt in to the service.

Samsung will be adding the feature soon, but you can also download the Google Message app from Google Play to enable the service.

Will I be charged for using Chat?

Will I be charged for using Chat?

There are no purchase or subscription charges to use Chat features. However, data rates will apply because Chat features use your data connection.

Who can I send Chat messages to?

Who can I send Chat messages to?

In order to send a Chat message, both people must have Chat features enabled on their devices. If the other person has enabled Chat features, your messages will be sent automatically as Chat messages.

How can I tell if a message will be delivered as a Chat message?

How can I tell if a message will be delivered as a Chat message?

Open a conversation with another user, who also has chat features:

  1.  

    if the edit box says send Chat message, Chat features are enabled on your device

  2.  

    if the edit box says send Text message, your phone is not able to send Chat messages to that user

What happens if I send a message to a device that doesn't support Chat?

What happens if I send a message to a device that doesn't support Chat?

When a message is sent to a device that doesn't support Chat features, the message will be sent as a standard text or photo message.

How can I tell if I have Chat?

How can I tell if I have Chat?

To check if Chat features are enabled on your device:

  1. 1

    open the Messages app

  2. 2

    tap Settings

  3. 3

    tap Advanced

  4. 4

    tap Chat features. If you are able to open this menu, you should be enabled for Android Message Chat

What happens to Chat if I swap to a new SIM?

What happens to Chat if I swap to a new SIM?

If you swap to a new SIM with the same number, you'll continue to have access to Chat features without any intervention on your part.

Will Chat work if I don't have a data connection?

Will Chat work if I don't have a data connection?

If there is not a data connection for your phone (for example if you have turned data off or if you are in an area that has poor data connectivity), the Messages app will switch to using text/photo messaging if a cellular connection is still available.

Can I send Chat messages over WiFi?

Can I send Chat messages over WiFi?

Yes, you can send Chat messages when your device is connected to a WiFi network.

What if my Chat message doesn't go through?

What if my Chat message doesn't go through?

If there is a problem with your Chat message being delivered to the intended recipient and your device does not get confirmation that it was delivered, it will automatically fall back and try to resend the message as a text.

What if I don't want read receipts or typing indicators displayed?

What if I don't want read receipts or typing indicators displayed?

To manage these Chat features:

  1. 1

    tap Settings

  2. 2

    tap Advanced

  3. 3

    tap Chat features

How can I create a group conversation?

How can I create a group conversation?

To begin a group conversation with the Messages app:

  1. 1

    tap the Plus icon on the bottom right

  2. 2

    tap Start group conversation

  3. 3

    enter the names of the users you would like to include in your group Chat discussion

  4. 4

    name the group (optional). Use the > button in the upper right to display a text box, where you can name the group

  5. 5

    use the > button in the upper right to start the group conversation

What should I do if I can't turn on Chat features?

What should I do if I can't turn on Chat features?

If your device supports Chat but you're having problems turning features on, try the following steps:

  1. 1

    check you have a data connection: make sure your Android phone or tablet is connected to the internet

  2. 2

    check your Android version: Chat features only work if you’re on Android 5.0 or higher

  3. 3

    check the Messages app version: make sure you and the person you’re chatting with have the latest version of the app

  4. 4

    check your default messaging app: make sure Messages is your device’s default app for texting

  5. 5

    check your SIM: make sure your device has a SIM card and is enabled for both text and data connection

If you’re still not able to turn Chat on, reset your Messages app settings:

  1. 1

    on your Android phone or tablet, go to Settings 

  2. 2

    tap Apps & Notifications

  3. 3

    go to Recently Opened AppsMessages

  4. 4

    tap Force Stop

  5. 5

    go to Storage > Clear Storage

  6. 6

    restart your phone or tablet

  7. 7

    after a few minutes, tap the Messages icon and check if you now receive the Chat opt-in pop-up

 
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Last updated: 25/6/2019
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