How do I get Amazon Prime Video on EE?

     
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You have two options can add Amazon Prime Video to your plan. You can either add it as a Swappable Benefit if you have a 5G Smart or 4G Smart plan or add it to you plan for £5.99 a month.

What's included with Amazon Prime Video?

What's included with Amazon Prime Video?

You'll get a subscription to Amazon Prime Video where you can watch the very best boxsets such as Good Omens, The Grand Tour and more, on your phone or connected tablet.

How do I get Amazon Prime Video?

How do I get Amazon Prime Video?

To add Amazon Prime Video to your plan as a chargeable standalone add-on:

  1.  

    log in to My EE or use the My EE app

  2.  

    go to Menu > Plans, Swappables & add-ons

  3.  

    select Add-ons and follow the steps to add the pass to your plan

Or select the pass as your Swappable Benefit if you have an eligible Smart plan.

  1.  

    log in to My EE or use the My EE app

  2.  

    go to Menu > Plans, Swappables & add-ons

  3.  

    select Swappables and follow the steps to select the pass

How much does Amazon Prime Video on EE cost?

How much does Amazon Prime Video on EE cost?

£5.99 per month. This cost will be added to your monthly mobile bill and will appear as a separate line in the add-ons section of your bill. If you add this service in the middle of your monthly billing period then the cost in the first month will be prorated.

Do you have a 5G Smart or Smart plan?

If you're on one of our 5G Smart or Smart plans, you'll be able to select this pass as a Swappable Benefit in your plan free of charge.

> Find out more about Swappables

What happens if I select the Amazon Prime Video as a Swappable Benefit when I’m currently paying for it?

What happens if I select the Amazon Prime Video as a Swappable Benefit when I’m currently paying for it?

If you’re currently subscribed to Amazon Prime Video through one of our offers, you must first cancel your existing subscription. Once you get confirmation it has been cancelled you can add it as a Swappable Benefit in My EE.

Good to know:

If you change from the chargeable version to the Swappable Benefit version in the middle of your billing month, we'll credit your next bill with any remaining days on your chargeable version.

How do I set up the Amazon Prime Video?

How do I set up the Amazon Prime Video?

You'll need to register for Amazon Prime Video and download the Prime Video app.

Do I need to sign a contract for Amazon Prime Video?

Do I need to sign a contract for Amazon Prime Video?

If you've selected the app as a Swappable Benefit in your 5G Smart or 4G Smart plan, there are no additional charges or contracts to sign.

Can I watch Prime Video on my TV?

Can I watch Prime Video on my TV?

Yes, you can use your Amazon ID and password to log into multiple devices including Smart TVs, game consoles and streaming devices like Amazon Fire Stick and Apple TV.

It's also possible to cast from the Prime Video app to your TV but it'll depend on your device and the method of casting you’re using and isn’t always guaranteed. For more details on casting the Prime Video app go to www.primevideo.com/help

How do I cancel my Amazon Prime Video Swappable or subscription?

How do I cancel my Amazon Prime Video Swappable or subscription?

If you have the pass as a Swappable Benefit:

  1.  

    log in to My EE or use the My EE app

  2.  

    go to Menu > Plans, Swappables & add-ons

  3.  

    select Swappables and follow the steps to remove or swap the pass

If you have the app as a chargeable standalone add-on:

  1.  

    log in to My EE or use the My EE app

  2.  

    go to Menu > Plans, Swappables & add-ons

  3.  

    select Add-ons and follow the steps to remove the app

The legal bit

The legal bit

 
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Last updated: 7/8/2019
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