Google Pixel 3A gift with purchase

     
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How do I know if I'm eligible as a new or upgrading customer?

How do I know if I'm eligible as a new or upgrading customer?

You must purchase a Google Pixel 3A, or 3A XL on a minimum 10GB 24 month EE tariff between the 2nd August and 2nd September or a Huawei P Smart on a minimum 10GB 24 month EE tariff between 9th August and 2nd September 2019 to be eligible.

What is my free gift?

What is my free gift?

You can choose between a 1TB Xbox One S All-Digital Edition plus 3 games, Band & Olufsen Beoplay H4 headphones or Sonos Play 1 speaker.

If I cancel my order am I still eligible for the free gift?

If I cancel my order am I still eligible for the free gift?

If you cancel your plan within 30 days of purchase you will no longer be eligible for the free gift. If you choose to cancel your plan within the first 18 months, you’ll have to return your gift within 14 days, or you’ll be charged for the cost of the gift.

How do I get my gift?

How do I get my gift?

Within 5 working days of purchase you will receive an SMS confirming your purchase and T&Cs.

If you are still connected after 15 days, you will receive another SMS containing a link. This unique link will take you to a landing page on our accessory site (managed by our partner Kondor) where you can choose your free gift (see point 2 for choices) , which will automatically be free to you when added to the basket when going directly from the link.

Then you’ll just need to enter your shipping details and it will arrive within 5 working days.

How long do I have to claim my gift?

How long do I have to claim my gift?

You have until the 31st of October 2019 to claim your gift.

Who do I contact if I don't get my SMS?

Who do I contact if I don't get my SMS?

If your SMS hasn’t arrived, you can call us by dialling 150 from your EE phone or free on 0800 079 8586, where we will be able to help.

What if I need help after I've received my SMS or my link doesn't work?

What if I need help after I've received my SMS or my link doesn't work?

If your link doesn’t work or you need help after receiving you email, you can contact us in any of the following ways, our Customer Service team opening times are 9-5 Mon-Fri:

  1.  

    send an email to customerservices@kondor.co.uk

  2.  

    write to us at:

    EE Accessories Customer Services

    Kondor Headquarters

    Christchurch Business Park

    The Runway

    Christchurch

    BH23 4FL

Can I choose which address my gift gets sent to?

Can I choose which address my gift gets sent to?

Yes, you can enter your preferable address when entering your shipping details.

When will my gift be delivered?

When will my gift be delivered?

Delivery times are calculated in working days - i.e. Monday to Friday inclusive. If you order after 3.00pm, the next working day will be considered the first working day. In the case of bank holidays, please allow an extra two working days.

We aim to deliver within 5 working days but this may increase during busy periods, such as Christmas and during any sale periods. Please allow up to 28 days before reporting non-delivery of your purchase.

If you are out when the delivery is made, the courier will take it back to their local depot and leave a card through your door advising that they called and asking you to contact them for re-delivery, rejection or collection. Regrettably, we are unable to guarantee delivery on any specific day.

Can I track my delivery?

Can I track my delivery?

If your order is being delivered by courier you will receive an SMS containing a link to the courier’s website and a tracking number, so that you can use it to track your order right to your door.

What do I do if my order is missing, damaged or incorrect?

What do I do if my order is missing, damaged or incorrect?

We try very hard to ensure that you receive your order in pristine condition. If you do not receive your product, please check whether it has been despatched (see "Can I track my delivery", above). If your order is not en route to you, please e-mail us at customerservice@kondor.co.uk.

In the unlikely event that a product arrives damaged or faulty, please follow the instructions below. These are also reproduced in the delivery documents.

How do I return faulty goods?

How do I return faulty goods?

The following are guidelines. Wherever possible we will respond to your individual circumstances.

If your item is faulty and needs to be returned, please contact the customer service department at customerservice@kondor.co.uk so we can arrange for a freepost returns envelope to be sent out to you where applicable. If a customer returns an item of their own accord, the customer will be responsible for the returns postage costs.

All OEM products come with a 1 year warranty and may be returned if faulty to Kondor. Please contact our administration customerservice@kondor.co.uk. Some manufacturers offer extended warranty terms of 2 or more years. Please check the manufacturer’s website.

If there is a fault with your product within 12 months of delivery (or other defect with your order), we will normally offer a prompt repair or exchange. We will always offer you the choice of an exchange if the fault occurs within 28 days of delivery.

To qualify for an exchange the product must be:

  1.  

    in otherwise "as new" condition; and

  2.  

    complete with any accessories and free gifts offered with it (and, if possible, the original box and packaging)

Please email Customer Service at customerservice@kondor.co.uk (10:00 to 16:00 Monday to Friday).
Please return the product to EE Accessories Customer Services Dept, Kondor Headquarters, Christchurch Business Park, Radar Way, Christchurch, Dorset, BH23 4FL. If a fault occurs while you are abroad, please contact us after you return to the UK.

This promise does not cover faults caused by accident, neglect, misuse or normal wear and tear. For consumable items (e.g. non-rechargeable batteries) the guarantee period is three months from delivery.

Any refund due to a fault or other defect will include a refund of the applicable delivery charge.

THIS RETURNS POLICY DOES NOT AFFECT YOUR LEGAL RIGHTS.

The legal bit

The legal bit

 
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Last updated: 15/8/2019
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