How does gift with purchase work?

     
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Am I eligible for a gift with purchase?

Am I eligible for a gift with purchase?

There are multiple gift with purchase offers available and you'll need to have taken out one of the plans below to be eligible. Only one offer can be redeemed at one time.

Pay monthly offer:
You'll need to have taken a 24-month plan with a data allowance of 10GB or more on the Huawei Mate 20 Lite. The offer is by invitation only and while stocks last.

4GEE Home offer:
You'll need to have taken a 18-month £60 or above plan on the 4GEE Home Router or Huawei B525 Home Router 18. The offer is subject to availability and while stocks last.

When will I get my gift?

When will I get my gift?

Your gift will be sent 15 - 45 days after entering into your contract upgrade.

Please note that if your account is in arrears within these 45 days, then your gift will not be delivered until your outstanding balance is paid. If your account is still in arrears on the 46th day of your contract, you'll no longer be eligible to receive your free gift.

Which address will my gift get sent to?

Which address will my gift get sent to?

Your gift will be sent to the address registered to your EE account.

What do I do if my gift is damaged or faulty?

What do I do if my gift is damaged or faulty?

If your Nintendo Switch is faulty, or if you have any queries about your Nintendo Switch, including about repairs or accounts, please contact Nintendo directly:

Nintendo Call Centre:
  1.  

    email customer-support@nintendo.co.uk

  2.  

    or call +44 (0)345 60 50 247

If I cancel my plan, am I still eligible for the gift?

If I cancel my plan, am I still eligible for the gift?

If you cancel your plan and return the phone during the first 14 days, you’ll no longer be eligible for a free gift and the gift won't be sent out to you.

If you cancel your plan during the first 24 months, you’ll have to return your gift within 14 days, or you’ll be charged £279.99 for the cost of it without the promotional offer.

The legal bit

The legal bit

 
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Last updated: 5/3/2019
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