How can I find out what’s wrong with my device?

  • Go to section

A lot of problems can be fixed without needing to send your device for repair

Use our troubleshooter tool to solve problems with your device

Our handy troubleshooter tool can help solve problems with your specific device. You can also use it to book in a repair online.

If you don’t have any luck, call us on 150 from an EE phone or 07953 966 250 from any other phone to solve the problem.

Give us a call
Give us a call
Call now
Free - 25p per call on PAYG
Mon to Fri
Sat to Sun
Ask the Community
Ask the Community
Ask questions and share tips with other people 24 hours a day
Find a store
Find a store
Something went wrong. Please try again later We cannot identify your location. Please enter your postcode below
Finding you
Open Mon to Sat
Open Sun
Need more help
Last updated: 22/1/2018
Mark posted this article. Got a comment? Good or bad, we'd be pleased to hear from you.
Was this article helpful?
How can we improve this article?
  • Select a reason
  • The article didn't answer my question
  • The article is too long
  • The article is missing important information
  • The article doesn't make any sense
  • Other
Thank you.

Glad to hear it.

Thank you.

Glad to hear it.

How do I book a device in for repairs?