How can I find out what’s wrong with my device?

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It's simple to work out what is wrong with your device and what you can do to get it fixed, with our in-store service and troubleshooter tool.

How can I fix problems with my device?

How can I fix problems with my device?

The easiest way to get your device repaired is to pop into your nearest EE store, where we can work out what is wrong and help you get it sorted.

Alternatively you can:


    call 150 from your EE phone


    call 07953 966 250 from any phone

A lot of problems can be fixed without needing to send your device for repair. Our handy troubleshooter tool covers many devices from Apple to Samsung and includes hundreds of different problems that could be affecting your device.

Fix my device

> Troubleshooter tool

How do I track my device repair?

How do I track my device repair?

To track your repair, simply visit our device repair tracker.

All you need are:
  1. your phone number, IMEI or booking reference

  2. your postcode

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Last updated: 11/10/2019
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Thank you.

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Thank you.

Glad to hear it.

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