How can I get my device repaired with EE?

In this article

Find out how to get your Samsung, Apple, Huawei or Google device repaired in selected EE stores.

What devices can I get repaired?

What devices can I get repaired?

Any Samsung, Apple, Huawei or Google phone can be repaired.

Where can I get my device repaired?

Where can I get my device repaired?

You can use our store finder to check if your local store is participating and book an appointment. Drop your phone off and when it's ready we'll send a text to the loan phone we've given you.

Back up your phone before it's repaired

Data or information on your phone might be deleted during your repair. Read your device guide to get help backing up your device before you visit a store.

How do I find a store with in store repairs?

How do I find a store with in store repairs?

You can use our store finder:

  1.  

    go to our store finder

  2.  

    type in your location then Search now

  3.  

    select > Advanced filters

  4.  

    tick Services > Repair centre then Apply filters

Will a device repair affect my warranty?

Will a device repair affect my warranty?

No, all repairs are carried out by EE's official repairs team using fully authorised parts so there is no risk of voiding the warranty on your device.

How much will a device repair cost?

How much will a device repair cost?

The cost of a repair will be dependent on the extent of damage to your device and whether your device is still in warranty. Our team will be able to advise on any costs while you're in store.

Can I get a replacement device while my phone is being repaired?

Can I get a replacement device while my phone is being repaired?

Yes, you can request a replacement loan device in one of our participating EE stores that offer next-day repair service. We'll try to loan you the same, or similar, device as your own, but this wil be subject to availability at your EE store. 

How will I be contacted once my device repair is complete?

How will I be contacted once my device repair is complete?

We'll ask you to provide an alternative phone number or an email address so we can contact you once your device has been repaired.

Where do I pick up my device once it's been repaired?

Where do I pick up my device once it's been repaired?

You'll need to pick up it from the same EE store you dropped it off at for repairs.

Can I get my device repaired if I'm not an EE customer?

Can I get my device repaired if I'm not an EE customer?

Yes, you can get your device repaired in selected stores regardless of what network you use.

However, at other participating EE stores we can only offer repairs to EE customers.

Thanks for your feedback

 
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