How can I get my device repaired with EE?

You can use our store finder to check if your local store is participating and book an appointment. Drop your phone off and when it's ready we'll send a text to the loan phone we've given you.

You can use our store finder:

No, all repairs are carried out by EE's official repairs team using fully authorised parts so there is no risk of voiding the warranty on your device.

The cost of a repair will be dependent on the extent of damage to your device and whether your device is still in warranty. Our team will be able to advise on any costs while you're in store.

Yes, you can request a replacement loan device in one of our participating EE stores that offer next-day repair service. We'll try to loan you the same, or similar, device as your own, but this wil be subject to availability at your EE store. 

We'll ask you to provide an alternative phone number or an email address so we can contact you once your device has been repaired.

You'll need to pick up it from the same EE store you dropped it off at for repairs.

Yes, you can get your device repaired in selected stores regardless of what network you use.

However, at other participating EE stores we can only offer repairs to EE customers.