How can I get my Samsung device repaired with EE?

In this article

Find out how to get your Samsung device repaired in selected EE stores.

What Samsung devices can I get repaired?

What Samsung devices can I get repaired?

Any Samsung phone, tablet or smartwatch can be repaired.

> Find out more about Samsung on EE

Where can I get my Samsung device repaired?

Where can I get my Samsung device repaired?

Samsung repairs are available at the selected EE stores below:

Stores with same day repair service:
  1.  

    Bluewater: Lower Floor

  2.  

    Nottingham

  3.  

    Portsmouth

How do I find a store with in store repairs?

How do I find a store with in store repairs?

You can use our store finder:

  1.  

    go to our store finder

  2.  

    type in your location then Search now

  3.  

    select > Advanced filters

  4.  

    tick Services > Samsung repair centre then Apply filters

Will a Samsung device repair affect my warranty?

Will a Samsung device repair affect my warranty?

No, all repairs are carried out by EE's official repairs team using fully authorised parts so there is no risk of voiding the warranty on your Samsung device.

How much will a Samsung device repair cost?

How much will a Samsung device repair cost?

The cost of a repair will be dependent on the extent of damage to your device and whether your device is still in warranty. Our team will be able to advise on any costs while you're in store.

Can I get a replacement device while my phone is being repaired?

Can I get a replacement device while my phone is being repaired?

Yes, you can request a replacement loan device in one of our participating EE stores that offer a next-day repair service. We'll try to loan you the same, or similar, device as your own but this will be subject to availability within your EE store.

Please note: this service is not currently available.

How will I be contacted once my Samsung device repair is complete?

How will I be contacted once my Samsung device repair is complete?

We'll ask you to provide an alternative phone number or an email address so we can contact you once your device has been repaired.

Where do I pick up my Samsung device once it's been repaired?

Where do I pick up my Samsung device once it's been repaired?

You'll need to pick up it from the same EE store you dropped it off at for repairs.

Can I get my Samsung device repaired if I'm not an EE customer?

Can I get my Samsung device repaired if I'm not an EE customer?

Yes, you can get your Samsung device repaired in selected stores regardless of what network you use.

However, at other participating EE stores we can only offer repairs to EE customers.

Thanks for your feedback

 
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