What is the EE Service Pack?

In this article

You’ll get our Service Pack at no extra cost when you buy or upgrade to a new pay monthly handset or SIM only Full Works, Smart or Essential Plan from 1 May 2019.

What is the Service Pack?

What is the Service Pack?

You’ll get our Service pack at no extra cost when you buy, or upgrade to a new pay monthly handset or SIM only contract on our 5G Smart, Full Works, Smart or Essential Plan.

What is the EE Lifetime Guarantee?

What is the EE Lifetime Guarantee?

If you've bought, or upgraded to and eligible pay monthly phone or tablet plan, the EE Lifetime Guarantee will cover your device against any manufacturer faults for the lifetime of your new contract until you either upgrade or leave.

So, if somthing goes wrong and your device breaks down through no fault of your own, we'll repair or replace your device for free. And you can be safe in the knowledge that your device will be in good hands as we always use authorised experts.

What is an annual device MOT?

What is an annual device MOT?

Every year we'll make sure your device is still performing at its best. So we'll give your device a thorough health check with a diagnostic tool, a clean and polish, as well as a check for any apps or software that could help you get more out of your device.

We'll then send you a full service report which will include recommendations on how to keeo your device working beautifully.

While you're at your appointment, we'll also take a look at your account to see if you could be saving money or getting more value from EE. plus, you'll get another £10 off premium cases or screen protectors when you come in for your appointment. 

How do I get £10 off protective kit?

How do I get £10 off protective kit?

You'll need to have taken, or upgraded to, a pay monthly or SIM only 5G Smart, Smart or Essential plan to be eligible for the £10 off a premium case or screen protector.

The legal bit

The legal bit

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