You’ll need an EE Pay Monthly or Sim Only mobile that can be used with Alexa.
To check if your phone can be used:
Sorry! No results found but hit enter for the most relevant articles.
If you're on an EE pay monthly or SIM only plan, you'll be able to use your compatible Alexa device to make and receive calls. It's free and easy to set up.
Your calls will come out of your monthly allowance, except out of allowance calls that will be charged at your standard rate.
When you first set up Alexa, you’ll be asked to synchronise your contacts to the device so you can make and receive calls by giving a command.
To make, answer and end calls just ask Alexa, for example:
If you didn't synchronise your contacts to Alexa when you first set up the device or they're not showing, don't worry. You can import your contacts from the Communicate section in your Amazon Alexa App. Or add contacts manually. But you can’t verbally save contacts.
Other people can make or answer calls from your Alexa device - there are no restrictions, but Alexa will announce who the call is for.
It's also possible for more than one person to set up their number on the same Alexa device.
In Call Commands
You can also ask Alexa to make In-Call Commands, for example:
Yes, you can once you’ve linked your phone to Alexa, but it's best to use other services such as a fixed line because emergency services won’t be able to identify your location. If you have to use Alexa, you should give your location to the operator.
Please note: Alexa devices need a working WiFi connection to operate – you won’t be able to make any calls - including emergency calls if there’s a power cut or if the device isn’t connected to the internet.
If someone calls you while you’re already on an Alexa call, your phone will still ring, but Alexa won't notify you that another call is coming in. If you’ve missed a call, this will only show on your mobile phone.
Unfortunately, you won’t be able to access Voicemail from your Alexa device.
No, you won’t see calls you have made but you’ll see calls received or missed on your phone in your phone call history section.
Yes, in the Communicate section in your Amazon Alexa App, you can choose which devices you want to ring when your phone rings
Yes, you can do this within the Communicate section in your Amazon Alexa App. Unfortunately, it won’t copy over any of the settings you've already set up on your phone to withhold your number and block numbers.
You can unlink your EE account from the Communicate section of the Amazon Alexa App.
When you're out and about, you can prevent EE mobile calls via your Alexa devices by turning on Away Mode. With Away Mode enabled, EE calls with Alexa will automatically disable when you travel more than 150 metres from your set location, which means your Alexa devices won’t be able to make or receive your mobile calls (except emergency calls which remain enabled for safety) when you’re not there.
To enable Away Mode, open the Alexa app and go to the More section, then tap Settings > Communication > EE.
Please note: if you change the Alexa app location permissions from ‘Always’, or your phone is turned off or not connected to the internet, the feature will not work again until those issues are resolved or Away Mode is disabled. This means calling will remain in the state it was when permissions or connectivity was lost until the next time your phone is connected and leaves or returns to a location you set up.