How do I set up Alexa on my EE phone?

In this article

If you're on an EE pay monthly or SIM only plan, you'll be able to use your compatible  Alexa device to make and receive calls. It's free and easy to set up. 

 

Your calls will come out of your monthly allowance, except out of allowance calls that will be charged at your standard rate.

How do I set up Alexa to make and receive calls?

How do I set up Alexa to make and receive calls?

You’ll need an EE Pay Monthly or Sim Only mobile that can be used with Alexa.

To check if your phone can be used:

  1.  

    go to Settings>Communication>EE 

To set up your phone with Alexa follow these steps or watch the video below:

  1. 1

    text Alexa to 150 
  2. 2

    once you’ve got a reply, Download and Open the Amazon Alexa App - select Settings >Communication
  3. 3

    click on EE and follow the screen instructions 
  4. 4

    select Enable EE as your calling preference

How do I make and receive calls on Alexa?

How do I make and receive calls on Alexa?

When you first set up Alexa, you’ll be asked to synchronise your contacts to the device so you can make and receive calls by giving a command.

To make, answer and end calls just ask Alexa, for example:

  1.  

    to make a call: “Alexa, call Paul " or “Alexa, ring" or "Alexa, dial" - to call an unsaved contact call out the number e.g "Alexa, call 07555 XXXXXX"
  2.  

    to answer call: “Alexa, Answer” or "Alexa, pick up" or "Alexa, accept"
  3.  

    to end call: “Alexa, hang up” or "Alexa, cancel" or "Alexa, close" or "Alexa, stop"

Saving contacts 

If you didn't synchronise your contacts to Alexa when you first set up the device or they're not showing, don't worry. You can import your contacts from the Communicate section in your Amazon Alexa App. Or add contacts manually. But you can’t verbally save contacts.

Good to know

Other people can make or answer calls from your Alexa device - there are no restrictions, but Alexa will announce who the call is for.

It's also possible for more than one person to set up their number on the same Alexa device.

In Call Commands

You can also ask Alexa to make In-Call Commands, for example:

  1.  

    "Alexa, volume up or down"
  2.  

    "Alexa, enter 07534XXXXXX"

What’s the difference between EE calls with Alexa and Amazon Alexa Calling?

What’s the difference between EE calls with Alexa and Amazon Alexa Calling?

Using Alexa for EE calls
  1.  

    if you're on a pay monthly mobile plan you can make and receive your calls hands-free with an Alexa device. Alexa will announce when someone is calling your phone and as a pay monthly customer you can answer on Alexa even if you've run out of battery
  2.  

    you'll be charged for making international calls using Alexa if your mobile plan doesn't cover these
Using Alexa Calling
  1.  

    you can make and receive calls between Alexa devices (excluding calls to emergency services such as 999 or 112 and premium and business rate numbers)
  2.  

    you can make calls to the UK, US, Canada and Mexico mobile and residential numbers 
  3.  

    you won't be charged for international calls made between Alexa devices

Can I make emergency calls from Alexa?

Can I make emergency calls from Alexa?

Yes, you can once you’ve linked your phone to Alexa, but it's best to use other services such as a fixed line because emergency services won’t be able to identify your location. If you have to use Alexa, you should give your location to the operator.

Please note: Alexa devices need a working WiFi connection to operate – you won’t be able to make any calls - including emergency calls if there’s a power cut or if the device isn’t connected to the internet.

Does Alexa have call waiting or show missed calls?

Does Alexa have call waiting or show missed calls?

If someone calls you while you’re already on an Alexa call, your phone will still ring, but Alexa won't notify you that another call is coming in. If you’ve missed a call, this will only show on your mobile phone.

Can I access Voicemail from my Alexa?

Can I access Voicemail from my Alexa?

Unfortunately, you won’t be able to access Voicemail from your Alexa device.

Can I see the calls I make on Alexa on my phone?

Can I see the calls I make on Alexa on my phone?

No, you won’t see calls you have made but you’ll see calls received or missed on your phone in your phone call history section.

If I have more than one Alexa device can I set only one to ring?

If I have more than one Alexa device can I set only one to ring?

Yes, in the Communicate section in your Amazon Alexa App, you can choose which devices you want to ring when your phone rings

Can I block numbers and withhold my number?

Can I block numbers and withhold my number ?

Yes, you can do this within the Communicate section in your Amazon Alexa App. Unfortunately, it won’t copy over any of the settings you've already set up on your phone to withhold your number and block numbers.

Can I make international calls with Alexa?

Can I make international calls with Alexa?

  1.  

    if you take your Alexa device abroad you won't be able to make any calls with it 
  2.  

    If you're in the UK you can make calls to other countries with Alexa  - the calls will come out of your allowance if international calls are included in your plan. If they're not, you'll be charged according to your mobile plan

How do I switch off Alexa?

How do I switch off Alexa?

You can unlink your EE account from the Communicate section of the Amazon Alexa App.

How do I stop calls being made or received on my Alexa when I’m not at home?

How do I stop calls being made or received on my Alexa when I’m not at home?

When you're out and about, you can prevent EE mobile calls via your Alexa devices by turning on Away Mode. With Away Mode enabled, EE calls with Alexa will automatically disable when you travel more than 150 metres from your set location, which means your Alexa devices won’t be able to make or receive your mobile calls (except emergency calls which remain enabled for safety) when you’re not there.

To enable Away Mode, open the Alexa app and go to the More section, then tap Settings > Communication > EE.

Please note: if you change the Alexa app location permissions from ‘Always’, or your phone is turned off or not connected to the internet, the feature will not work again until those issues are resolved or Away Mode is disabled. This means calling will remain in the state it was when permissions or connectivity was lost until the next time your phone is connected and leaves or returns to a location you set up.

Thanks for your feedback

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