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How do I set up my Hive Active Heating smart thermostat?
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Need help booking your thermostat installation? Find all the details you need here.
How do I book my thermostat installation?
How do I book my thermostat installation?
If you’ve bought Hive Active Heating thermostat with installation, this will be installed by British Gas. They'll text you to confirm your appointment, and your engineer will bring your Hive Hub and Receiver with them on the day of installation.
To book your installation appointment you just need to follow a few simple steps:
enter the code found on the leaflet you received with your thermostat
3
choose your appointment date
Your appointment will be confirmed by Hive via email.
Can’t find your voucher code? Just call 0800 980 7074.
How do I cancel or change my installation date?
How do I cancel or change my installation date?
Hive will confirm your appointment via SMS and will offer an option to re-arrange.
How do I return my thermostat?
How do I return my thermostat?
If you bought your Hive Active Heating with installation:
you have 14 days to return your smart thermostat via the same method you purchased it – as long as it hasn’t been installed
installed smart thermostats are not eligible for a refund
if your smart thermostat is faulty, please contact the manufacturer directly who may be able to provide a replacement
If you bought your Hive Active Heating with self-installation:
you have 14 days to return it via the same method you purchased it
if your smart thermostat is faulty, please contact the manufacturer directly who may be able to provide a replacement
There’s a problem with my thermostat
There’s a problem with my thermostat
All EE Smart Home products come with 12 months free helpline support. If you’re experiencing problems our experts can help you with troubleshooting, set-up and connecting your Smart Home product to your network and to other devices.
For help setting up and using your smart home device:
download our EE Smart Home Help app from your app store
call the EE Smart Home Help Team directly on 0800 0684 195. Helpline open Mon to Fri 8am - 9pm and Sat to Sun 8am - 8pm
