How do I set up my Nest smart thermostat?

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Need help booking your thermostat installation? Find all the details you need here.

How do I book my thermostat installation?

How do I book my thermostat installation?

If you’ve bought a Nest Learning Thermostat or a Nest Thermostat E with installation, it will be installed by AXA. To book your installation you'll need to:

  1. 1

    head to axainstallmydevice.com/EE
  2. 2

    enter the code on the leaflet you received with your thermostat
  3. 3

    choose your appointment date

You have 30 days to book your smart thermostat installation appointment after purchase but we recommend you book it within 14 days.

Installing the Nest Learning Thermostat:

The Nest Learning Thermostat does not include a power cable and is only suitable if you're planning to wall mount your thermostat.

If you're planning to place your thermostat on a surface you'll need the Nest Learning Thermostat stand with inclusive power cable.

Installing the Nest Thermostat E:

The Nest Thermostat E comes with a built-in stand and can either be wall mounted or placed on a surface.

How do I cancel or change my installation date?

How do I cancel or change my installation date?

AXA will be in touch within 24 hours to confirm your appointment. You can then use this number to change or cancel your appointment.

How do I return my thermostat?

How do I return my thermostat?

If you bought your Nest smart thermostat with installation:

  1.  

    you have 14 days to return your smart thermostat via the same method you purchased it – as long as it hasn’t been installed
  2.  

    installed smart thermostats are not eligible for a refund
  3.  

    if your smart thermostat is faulty, please contact the manufacturer directly who may be able to provide a replacement

If you bought your Nest E Thermostat with self-installation:

  1.  

    you have 14 days to return it via the same method you purchased it
  2.  

    if your smart thermostat is faulty, please contact the manufacturer directly who may be able to provide a replacement

There’s a problem with my thermostat

There’s a problem with my thermostat

All EE Smart Home products come with 12 months free helpline support. If you’re experiencing problems our experts can help you with troubleshooting, set-up and connecting your Smart Home product to your network and to other devices.

For help setting up and using your smart home device:
  1.  

    download our EE Smart Home Help app from your app store
  2.  

    call the EE Smart Home Help Team directly on 0800 0684 195. Helpline open Mon to Fri 8am - 9pm and Sat to Sun 8am - 8pm

> Find out more about EE Smart Home Help

Alternatively, you can get further support from the manufacturer directly.

Nest support:
  1.  

    call 0808 169 2307
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