How do I set up my Nest Learning smart thermostat?

     
    >
  • Go to section

Need help booking your thermostat installation? Find all the details you need here.

How do I book my thermostat installation?

How do I book my thermostat installation?

If you’ve bought a Nest Learning Thermostat with installation, this will be installed by AXA. To book your installation you will need to follow a few simple steps:

  1. 1

    head to axainstallmydevice.com/EE
  2. 2

    enter the code found on the leaflet you received with your thermostat
  3. 3

    choose your appointment date

You have 30 days to book your smart thermostat installation appointment after purchase but we recommend you book it within 14 days.

How do I cancel or change my installation date?

How do I cancel or change my installation date?

AXA will be in touch within 24 hours to confirm your appointment. You can then use this number to change or cancel your appointment.

How do I return my thermostat?

How do I return my thermostat?

If you bought your Nest Learning Thermostat with installation:

  1.  

    you have 14 days to return your smart thermostat via the same method you purchased it – as long as it hasn’t been installed
  2.  

    installed smart thermostats are not eligible for a refund
  3.  

    if your smart thermostat is faulty, please contact the manufacturer directly who may be able to provide a replacement

If you bought your Nest Learning Thermostat with self-installation:

  1.  

    you have 14 days to return it via the same method you purchased it
  2.  

    if your smart thermostat is faulty, please contact the manufacturer directly who may be able to provide a replacement

There’s a problem with my thermostat

There’s a problem with my thermostat

All EE Smart Home products come with 12 months free helpline support. If you’re experiencing problems our experts can help you with troubleshooting, set-up and connecting your Smart Home product to your network and to other devices.

For help setting up and using your smart home device:
  1.  

    download our EE Smart Home Help app from your app store
  2.  

    call the EE Smart Home Help Team directly on 0800 0684 195. Helpline open Mon to Fri 8am - 9pm and Sat to Sun 8am - 8pm

Alternatively, you can get further support from the manufacturer directly.

Nest support:
  1.  

    call 0808 169 2307

 
Give us a call
Give us a call
Call now
Call now
150
150
Free to pay monthly
25p per call on pay as you go
Open
Closed
Mon to Fri
Sat to Sun
Alternative phone numbers
Ask the Community
Ask the Community
Ask questions and share tips with other people 24 hours a day
Find a store
Find a store
Something went wrong. Please try again later We cannot identify your location. Please enter your postcode below
Finding you
Open Mon to Sat
Open Sun
>Directions
> Find another store
Need more help
Last updated: 21/8/2018
Nikki posted this article. Got a comment? Good or bad, we'd be pleased to hear from you.
Was this article helpful?
How can we improve this article?
    >
  • Select a reason
  • The article didn't answer my question
  • The article is too long
  • The article is missing important information
  • The article doesn't make any sense
  • Other
0/600
Thank you.

Glad to hear it.

Thank you.

Glad to hear it.

You can find more help here
What is EE Smart Home Help?
How do I choose and use Smart Home products?
How do I set up my Hive Active Heating smart thermostat?
Previous
How do I choose and use Smart Home products?
Next
How do I set up my Hive Active Heating smart thermostat?