What is EE Smart Home Help?

     
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EE Smart Home devices come with 12 months of free helpline support.

For help setting up and using your smart home device:
  1.  

    download our EE Smart Home Help app from your app store

  2.  

    call the EE Smart Home Help Team directly on 0800 0684 195. Helpline open Mon to Fri 8am - 9pm and Sat to Sun 8am - 8pm

What types of things can EE Smart Home Help experts help me with?

What types of things can EE Smart Home Help experts help me with?

EE Smart Home Help experts are trained to help you:

  1.  

    set up and use your Smart Home device

  2.  

    connect your Smart Home device to a network or to other devices

  3.  

    troubleshoot your Smart Home device

  4.  

    get expert advice to optimise your use of your device

  5.  

    get advice for future Smart Home device purchases

What things are not covered by EE Smart Home Help?

What things are not covered by EE Smart Home Help?

  1.  

    help with any device that does not belong to you and/or you are not authorised to use

  2.  

    help with network coverage issues (e.g. data coverage issues)

  3.  

    over the air updates to operating systems, firmware or other software

  4.  

    modification of original equipment manufacturer (“OEM”) software

  5.  

    installation of third party software or OEM drivers not supported by the device

  6.  

    installation of non-sanctioned applications

We may not be able to fix an issue if we have limited or no information, where we’re unable to get the required information from vendors, manufacturers or developers, or if the issue is a result of software or hardware errors not yet resolved by the manufacturer.

How do I contact an EE Smart Home Help expert?

How do I contact an EE Smart Home Help expert?

  1.  

    you can call our free support helpline. The number can be found on the EE Smart Home Help card that came with your smart home device

  2.  

    or download our EE Smart Home Help app from your app store

How many times can I call the EE Smart Home Help service?

How many times can I call the EE Smart Home Help service?

Call as many times as you like during the 12-month period of your service. EE Smart Home Help experts are here for you and will help you with virtually any question about your smart home, big or small.

Will I be charged for using the EE Smart Home Help service?

Will I be charged for using the EE Smart Home Help service?

Calling the EE Smart Home Help service line is free of charge when calling the Freephone number from your device inside the UK.

There is no charge to download the EE Smart Home Help app. You may incur data usage fees if using the app when not connected to WiFi.

How long can I use EE Smart Home Help for?

How long can I use EE Smart Home Help for?

You can access EE Smart Home Help for a period of 12 months following the date you purchased your Smart Home product from EE.

 
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Last updated: 21/8/2018
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