How do I manage my My T-Mobile account?

     
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We are changing the ways you can manage your My T-Mobile online account.

How do I manage my pay as you go My T-Mobile account?

How do I manage my pay as you go My T-Mobile account?

Your pay as you go My T-Mobile online account is closing 28 February 2019, so you can no longer access it online. But you can still manage elements of your account by text.

Here's a list of the keywords you can text to 150 for free and the service we'll provide if you're on pay as you go.

Service Send to 150
Find out your telephone number NUMBER
Get information on your remaining credit and allowances BALANCE
Top up with a voucher number VO + 16-digit voucher number
e.g. VO 1234567891234567
Top up with registered credit / debit card CR + last four digits of your card + amount you want to pay (between £5 and £95)
e.g. to top up £10 with card ending in 1234, text CR 1234 10
Link a new top up card ETU + 13-digit top-up card number
e.g. ETU 0123456789012
Find out how to top up via text HELP TOP UP
Find out roaming rates RO + country
e.g. RO ITALY
Control diverts to your voicemail VM ON or VM OFF
Request a call back from a Welsh language speaker WELSH
Get a list of commonly used text codes HELP
Add-ons

If you want to buy an add-on, you can still do so.

> Find out more about how to buy T-Mobile add-ons

Need more help?

Ask a question or see the latest news within the EE Community.

> Visit the EE Community

How do I manage my pay monthly My T-Mobile account?

How do I manage my pay monthly My T-Mobile account?

Your pay monthly My T-Mobile online account is closing 28 February 2019, so you can no longer access it online. But you can still manage elements of your account by text.

Here's a list of the keywords you can text to 150 for free and the service we'll provide if you're on a pay monthly plan.

Service Send to 150
Make a credit or debit card payment CR + last four digits of your card + amount you want to pay + the security number on the back of your card e.g. CR 1234 5 321
Check your balance and any allowances including data usage BALANCE
Check your bill amount and recent payments BILL
Check unlock status of your Apple device UNLOCK
Control diverts to your voicemail VM DIVERT ON or VM DIVERT OFF
Check for upgrade eligibility UP
Find out your telephone number NUMBER
Check if your device is set up to use abroad ROAMING
Find out roaming rates RO + country
e.g. RO ITALY
Request a call back from a Welsh language speaker WELSH
Get a list of commonly used text codes HELP
To opt into daily, weekly or low-allowance text alerts UPDATEME

If you’ve used your My T-Mobile account to view your bills online, we'll send you an itemised bill free of charge.

Add-ons

If you want to buy an add-on, you can still do so.

> Find out more about how to buy T-Mobile add-ons

Need more help?

Ask a question or see the latest news within the EE Community.

> Visit the EE Community

 
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Last updated: 4/2/2019
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