How do I contact you to cancel my EE Broadband order?

     
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We’re on hand whether you want to resolve issues or cancel your services.

Call us on 150 from your EE phone or 0800 079 0544 to cancel your broadband order. 

Cancellation charges

Find specific information about early cancellation charges in our EE TV, Broadband & Home Phone Price Guide 

Final bill

If you’re cancelling your broadband service, please keep your Direct Debit open until your final bill is received. 

Understanding your final bill

> My home broadband, home phone and EE TV bill explained

Returning your equipment

Returning your equipment

If you've got our EE TV service, we’ll send you a pre-addressed silver delivery bag, which is tracked and insured to offer protection against loss and damage.

Please return it within 30 days, otherwise you’ll be charged £175 on your final bill.

If you're cancelling your broadband service, you can keep your router or recycle it. 

You can also send it to our distribution warehouse:

EE Returns
1 First Avenue
Maybrook Industrial Estate
Minworth
Birmingham
B76 1BA

 
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Last updated: 15/1/2018
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