How can I track my broadband or TV order?

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It's easy to track your home broadband or TV order.

How can I track my order?

How can I track my order?

  1. 1

    log in to My EE

  2. 2

    select My EE Broadband

  3. 3

    go to My Account and select Track an order

  4. 4

    you'll see details of your order and when it’s due to complete

When can I expect my router or TV box?

When can I expect my router or TV box?

We'll email and text you when your equipment's on its way and give you a reference number with a link, so you can track it online.

Your equipment should arrive within three working days of your order. If you're a new customer, it'll be the day before your broadband goes live.

Alternative delivery address:

We're sorry but if you're a new broadband customer we can't change the delivery address after the order's been set in motion.

What if I'm not in when my equipment's delivered?

What if I'm not in when my equipment's delivered?


Our router box is so slim it fits through most letterboxes.

If not, our courier will leave a card with details of where they've left your equipment (for example, with a neighbour) or how you can re-arrange delivery.

TV box

This won't fit through a letterbox and will require a signature. Our courier will try to deliver it to a neighbour if you’re not in or try to deliver it the following day. 

What if my equipment hasn't arrived?

What if my equipment hasn't arrived?

If your broadband’s gone live or you've waited three days for replacement equipment:


    check for any missed delivery slips – it might be with a neighbour


    check your emails for a ‘Your EE broadband equipment is on its way’ or a ‘Your TV box is on its way’ email from EE – the email will contain a link to help you track your equipment order


    if there’s a delay, we'll let you know via text message or email

If you're still having problems, get in touch.

Need more help?

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Last updated: 26/6/2019
Simon H posted this article. Got a comment? Good or bad, we'd be pleased to hear from you.
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Thank you.

Glad to hear it.

Thank you.

Glad to hear it.

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