How do I track my phone order?

You'll find your ten to 12-character order reference number in your confirmation email. We'll send you this once you've placed an order online, in store or over the phone. Can't find it in your inbox? Check your junk or spam folder.

Please note: If your order number has 12 digits beginning XKN, tracking can take up to 24 hours to appear. Try again later or wait for an update from us.

At this time, we can only provide tracking for orders that include a pay monthly device. Items ordered with our superfast delivery service and some orders with multiple items also can't be tracked.

If you've ordered a pay as you go phone or device, or an EE SIM, your order should arrive within 48 hours. Keep an eye out for text or email updates from us.