How do I track my phone order?

In this article

Find out how to track the status of your phone order.

Tracking an order online

For the latest on your order, visit the online order tracker.

Don't forget, you'll need to have your order number ready.

Where can I find my order number?

Where can I find my order number?

You'll find your ten to 12-character order reference number in your confirmation email. We'll send you this once you've placed an order online, in store or over the phone. Can't find it in your inbox? Check your junk or spam folder.

My order number doesn't work. What can I do?

My order number doesn't work. What can I do?

  1. 1

    check your order number. It can be numbers only, or a combination of letters and numbers
  2. 2

    make sure you've used the email address or phone number you gave us when you placed your order

Please note: If your order number has 12 digits beginning XKN, tracking can take up to 24 hours to appear. Try again later or wait for an update from us.

What orders will I be able to track?

What orders will I be able to track?

At this time, we can only provide tracking for orders that include a pay monthly device. 

If you've ordered a pay as you go phone or device, or an EE SIM, your order should arrive within 48 hours. Keep an eye out for text or email updates from us.

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