How do I track my order?

     
    >
  • Go to section

Here's how to track you order

Here's how to track you order

  1.  

    Track your order
  2.  

    Have your order number ready - this is a 10 or 12 digit number that you'll find in your confirmation email. Check your junk or spam folder if you can’t see it.
  3.  

    At this time, we can only provide tracking for orders including a pay monthly plan. We’re sorry that some orders with multiple items can't be tracked. 
  4.  

    You can track the status of your home broadband and home phone order via your My EE account.

 
Give us a call
Give us a call
Call now
Call now
150
150
Free to pay monthly
25p per call on pay as you go
Open
Closed
Mon to Fri
Sat to Sun
Alternative phone numbers
Ask the Community
Ask the Community
Ask questions and share tips with other people 24 hours a day
Find a store
Find a store
Something went wrong. Please try again later We cannot identify your location. Please enter your postcode below
Finding you
Open Mon to Sat
Open Sun
>Directions
> Find another store
Need more help
Last updated: 24/5/2018
Nikki posted this article. Got a comment? Good or bad, we'd be pleased to hear from you.
Was this article helpful?
How can we improve this article?
    >
  • Select a reason
  • The article didn't answer my question
  • The article is too long
  • The article is missing important information
  • The article doesn't make any sense
  • Other
0/600
Thank you.

Glad to hear it.

Thank you.

Glad to hear it.

You can find more help here
How do I place an order?
What might delay my phone order?
When will I get my new phone?
Previous
How do I place an order?
Next
How will my order be delivered?