How will my order be delivered?

In this article

We'll deliver to you at home. 

Home delivery

Home delivery

Track your order online before we send it out for delivery. 

We'll send your package using DPD. 

DPD will send delivery updates by text. You'll get a text:

  • the day before the delivery, including tracking information and an the option to rearrange 
  • on the morning of the delivery - you'll get a one-hour scheduled delivery time (e.g. between 12.24 and 13.24) and the name of the DPD driver 

Because of Covid-19, delivery is currently no-contact. This helps to keep you and the courier safe.

Contact-free delivery: what you need to know
  1. you won't have to sign for any deliveries

  2. couriers will take a picture of the package when they deliver it 

  3. the courier won't hand you the package

Pick up from an EE store

Pick up from an EE store

You can choose to collect your order from one of our stores. To do this:

  1.  

    choose your most convenient EE store when you order and you can pick it up from there when you’re ready

  2.  

    we’ll text you when it’s ready – remember to bring valid ID (passport, driving licence or national ID card) when you come in

Please note: the name on your ID must match the name of the person who placed the order. If a driving license is being used as a form of proof, the address on the customer’s driving licence MUST match that of their EE account address for it to be accepted.

Expert set-up with superfast delivery

Expert set-up with superfast delivery

You can have your phone delivered and set up by an expert within a two-hour time slot, often on the same day, depending on where you are in the UK. Our expert will call you before the appointment slot to confirm the delivery time.

Find out more about expert set-up with superfast delivery.

TV Orders Add to Plan

TV Orders Add to Plan

We'll send your package using Parcelforce two-day service. Parcelforce will send delivery updates by text.

You'll get a text on the morning of delivery with a one-hour scheduled delivery time (e.g. between 10:14 and 11:45) and the name of your Parcelforce driver.

Delivery is currently no-contact. This helps to keep you and the courier safe.

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