How will my order be delivered?

choose your most convenient EE store when you order and you can pick it up from there when you’re ready

we’ll text you when it’s ready – remember to bring valid ID (passport, driving licence or national ID card) when you come in

our DPD courier will send you a confirmation text the day before arrival to confirm, with a link to track your parcel and an option to rearrange the delivery date

on the morning of delivery, DPD will text to confirm the one-hour scheduled delivery time (e.g. between 12.24 and 13.24) and the name of the DPD driver

to track your order, enter your 10-12-character order number

you book a time and place for your delivery, virtually anywhere in Greater London

book between 11am and 5pm and you should be able to get your delivery the same day (last appointment 7pm) and you can track your order via the link in your confirmation email

your device is delivered by our delivery partner Enjoy, at the time and place you ask for

your Enjoy expert will text or call you on when they’re on their way, then help you set up your smartphone and answer any of your questions