How will my order be delivered?

     
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We can deliver to you at home or you can collect your order at an EE store, always free of charge.

Pick up from an EE store

Pick up from an EE store

You can choose to collect your order from one of our stores. To do this:

  1.  

    choose your most convenient EE store when you order and you can pick it up from there when you’re ready

  2.  

    we’ll text you when it’s ready – remember to bring valid ID (passport, driving licence or national ID card) when you come in

Please note: the name on your ID must match the name of the person who placed the order.

Standard delivery

Standard delivery

If you choose our standard delivery option:

  1.  

    our DPD courier will send you a confirmation text the day before arrival to confirm, with a link to track your parcel and an option to rearrange the delivery date

  2.  

    on the morning of delivery, DPD will text to confirm the one-hour scheduled delivery time (e.g. between 12.24 and 13.24) and the name of the DPD driver

  3.  

    to track your order, enter your 10 to 12-character order number

Enjoy superfast delivery with expert set-up

Enjoy superfast delivery with expert set-up

With our Enjoy superfast delivery with expert set-up option, you can book a time and place for your delivery virtually anywhere in Greater London. To do this:

  1. 1

    order before 12pm and you should get it the same day and you can track your order via the link in your confirmation email

  2. 2

    your device is delivered by our delivery partner Enjoy, at the time and place you ask for

  3. 3

    your Enjoy expert will text or call you on when they’re on their way, then help you set up your smartphone and answer any of your questions

 
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Last updated: 2/7/2019
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