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We'll deliver to you at home.
Track your order online before we send it out for delivery.
We'll send your package using DPD.
DPD will send delivery updates by text. You'll get a text:
Because of Covid-19, delivery is currently no-contact. This helps to keep you and the courier safe.
you won't have to sign for any deliveries
couriers will take a picture of the package when they deliver it
the courier won't hand you the package
You can choose to collect your order from one of our stores. To do this:
choose your most convenient EE store when you order and you can pick it up from there when you’re ready
we’ll text you when it’s ready – remember to bring valid ID (passport, driving licence or national ID card) when you come in
Please note: the name on your ID must match the name of the person who placed the order. If a driving license is being used as a form of proof, the address on the customer’s driving licence MUST match that of their EE account address for it to be accepted.
You can have your phone delivered and set up by an expert within a two-hour time slot, often on the same day, depending on where you are in the UK. Our expert will call you before the appointment slot to confirm the delivery time.
We'll send your package using Parcelforce two-day service. Parcelforce will send delivery updates by text.
You'll get a text on the morning of delivery with a one-hour scheduled delivery time (e.g. between 10:14 and 11:45) and the name of your Parcelforce driver.
Delivery is currently no-contact. This helps to keep you and the courier safe.