Orders and returns

Mobile orders

To get the latest on your order you will need your:

  • order reference number
  • the email or phone number you used to complete your order
 Track your mobile order

Broadband orders

To get the latest on your order you will need your:

  • EE account login details
  • order reference number (starting VOL)
 Track your broadband order

For order references containing only numbers, use this tracker.

Orders for computing, SIM-free phones, watches and wearables, audio equipment, TV and Home Entertainment, and Smart Home

To get the latest on your order:

  • you can login to your EE account - you'll need your login details, or
  • you'll need your order reference number and delivery postcode
 Track your order

Help with your order and returns

How will my order be delivered?

Return and recycle EE Broadband or EE TV products

Return a mobile and/or SIM bought within the last 14 days

Deactivate Find My iPhone before returning it

How can I cancel my order?

About Add to plan and EE Tech orders, deliveries and returns

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