{"solutions":[{"name":"Data roaming is turned off","description":"To use your tablet's internet connection when abroad, data roaming needs to be turned on.","guide":{"blocks":[{"title":"Find "Mobile Data Options"","steps":[{"note":null,"overlay":null,"text":"Press Settings ."},{"note":null,"overlay":null,"text":"Press Mobile Data ."},{"note":null,"overlay":null,"text":"Press Mobile Data Options ."}],"content":"

• Press Settings.
• Press Mobile Data.
• Press Mobile Data Options.

","info":""},{"title":"Turn data roaming on or off","steps":[{"note":null,"overlay":null,"text":"Press the indicator next to "Data Roaming" to turn the function on or off."}],"content":"

• Press the indicator next to "Data Roaming" to turn the function on or off.

","info":""},{"title":"Return to the home screen","steps":[{"note":null,"overlay":null,"text":"Press the Home key to return to the home screen."}],"content":"

• Press the Home key to return to the home screen.

","info":""}],"name":"Turning data roaming on or off","description":"You can limit your data usage when abroad by turning off data roaming. You'll then not be able to access the internet using the mobile network when abroad. You can still use Wi-Fi even though data roaming is turned off.","id":106,"deviceId":19233},"content":"Turn on data roaming ."},{"name":"There's an error in the operating system on your tablet","description":"If there's an error in the operating system on your tablet, it may help restarting it.","guide":{"blocks":[{"title":"Restart your tablet","steps":[{"note":null,"overlay":null,"text":"Press and hold the Home key ."},{"note":null,"overlay":null,"text":"At the same time, press and hold On/Off until your tablet restarts."}],"content":"

• Press and hold the Home key.
• At the same time, press and hold On/Off until your tablet restarts.

","info":""}],"name":"Restarting your tablet","description":"If your tablet is slow or freezes, it might help to restart it.","id":11,"deviceId":19233},"content":"Restart your tablet ."},{"name":"Mobile data is turned off","description":"To use your tablet's internet connection, mobile data needs to be turned on.","guide":{"blocks":[{"title":"Find "Mobile Data"","steps":[{"note":null,"overlay":null,"text":"Press Settings ."},{"note":null,"overlay":null,"text":"Press Mobile Data ."}],"content":"

• Press Settings.
• Press Mobile Data.

","info":""},{"title":"Turn mobile data on or off","steps":[{"note":null,"overlay":null,"text":"Press the indicator next to "Mobile Data" to turn the function on or off."}],"content":"

• Press the indicator next to "Mobile Data" to turn the function on or off.

","info":""},{"title":"Turn use of mobile data for applications on or off","steps":[{"note":null,"overlay":null,"text":"Press the indicators next to the required applications to turn the function on or off."}],"content":"

• Press the indicators next to the required applications to turn the function on or off.

","info":""},{"title":"Return to the home screen","steps":[{"note":null,"overlay":null,"text":"Press the Home key to return to the home screen."}],"content":"

• Press the Home key to return to the home screen.

","info":""}],"name":"Turning mobile data on or off","description":"You can limit your data usage by turning off mobile data. You'll then not be able to access the internet using the mobile network. You can still use Wi-Fi even though mobile data is turned off.","id":105,"deviceId":19233},"content":"Turn on mobile data ."}],"intro":null,"name":"It's not possible to use the internet connection on my tablet","description":"If you can't use the internet connection on your tablet, there may be several causes of the problem.","textWhenNotSolved":"Unfortunately, we can't solve the problem with your tablet. Please go to our device repair page for more help.","id":21}