{"solutions":[{"name":"Data roaming is turned off","description":"To use your tablet's internet connection when abroad, data roaming needs to be turned on.","guide":{"blocks":[{"title":"Find "Mobile Data Options"","steps":[{"note":null,"overlay":null,"text":"Press Settings
."},{"note":null,"overlay":null,"text":"Press Mobile Data
."},{"note":null,"overlay":null,"text":"Press Mobile Data Options
."}],"content":"
- Press Settings.
- Press Mobile Data.
- Press Mobile Data Options.
- Press the indicator next to "Data Roaming" to turn the function on or off.
- Press the Home key to return to the home screen.
- Press and hold the Home key.
- At the same time, press and hold On/Off until your tablet restarts.
- Press Settings.
- Press Mobile Data.
- Press the indicator next to "Mobile Data" to turn the function on or off.
- Press the indicators next to the required applications to turn the function on or off.
- Press the Home key to return to the home screen.
It's not possible to use the internet connection on my tablet
If you can't use the internet connection on your tablet, there may be several causes of the problem.
Solution 1 of 3: Data roaming is turned off
You can limit your data usage when abroad by turning off data roaming. You'll then not be able to access the internet using the mobile network when abroad. You can still use Wi-Fi even though data roaming is turned off.
Solution 2 of 3: There's an error in the operating system on your tablet
If your tablet is slow or freezes, it might help to restart it.
Solution 3 of 3: Mobile data is turned off
You can limit your data usage by turning off mobile data. You'll then not be able to access the internet using the mobile network. You can still use Wi-Fi even though mobile data is turned off.
Unfortunately, we can't solve the problem with your tablet. Please go to our device repair page
for more help.
We are pleased that the problem was solved.
Last updated: 11/12/2019

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