{"solutions":[{"name":"No connection to a Wi-Fi network is established","description":"To use Wi-Fi, you need to be connected to a Wi-Fi network.","guide":{"blocks":[{"title":"Find "Wi-Fi"","steps":[{"note":null,"overlay":null,"text":"Press Settings
."},{"note":null,"overlay":null,"text":"Press Wi-Fi
."}],"content":"
- Press Settings.
- Press Wi-Fi.
- Press the indicator next to "Wi-Fi" to turn on the function.
- Press the required Wi-Fi network and key in the password for the Wi-Fi network.
- Press Join.
- Press the Home key to return to the home screen.
It's not possible to use Wi-Fi
If you can't use Wi-Fi on your tablet, there may be several causes of the problem.
Solution 1 of 4: No connection to a Wi-Fi network is established
You can use Wi-Fi as an alternative to the mobile network when establishing an internet connection. This way your tablet doesn't use mobile data.
Solution 2 of 4: There are no available Wi-Fi networks
To use Wi-Fi, you need to be in an area with available Wi-Fi networks
Find a place with available Wi-Fi networks and try establishing a connection again.
Solution 3 of 4: The selected Wi-Fi network rejects the connection
If the Wi-Fi network rejects the connection, it may be due to a Wi-Fi network error or that you don't have the correct connection credentials.
Contact the administrator of the Wi-Fi network to obtain the correct connection settings.
Solution 4 of 4: Your tablet is connected to a Wi-Fi network, but you're not logged on
Some Wi-Fi networks require you to log on via a web page.
Open the internet browser on your tablet and try to load a web page. The internet browser is redirected to the homepage of the Wi-Fi network. Follow the instructions on the screen to log on to the Wi-Fi network.
Unfortunately, we can't solve the problem with your tablet. Please go to our device repair page
for more help.
We are pleased that the problem was solved.
Last updated: 11/12/2019

Simon H posted this. Got a comment? Good or bad, we'd be pleased to hear from you.
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