{"solutions":[{"name":"GPS position usage for applications is turned on","description":"If GPS position usage for applications is turned on, your tablet will use mobile data when an application uses GPS to determine your position and is not connected to a Wi-Fi network.","guide":{"blocks":[{"title":"Find "Location Services"","steps":[{"note":null,"overlay":null,"text":"Press Settings ."},{"note":null,"overlay":null,"text":"Press Privacy ."},{"note":null,"overlay":null,"text":"Press Location Services ."}],"content":"
  • Press Settings.
  • Press Privacy.
  • Press Location Services.
","info":""},{"title":"Turn GPS on or off","steps":[{"note":"If you turn on the function, your tablet can find your position using GPS. If you turn off the function, you can't use any GPS functions on your tablet.","overlay":null,"text":"Press the indicator next to "Location Services" to turn the function on or off."}],"content":"
  • Press the indicator next to "Location Services" to turn the function on or off.
","info":""},{"title":"Turn use of GPS position for applications on or off","steps":[{"note":null,"overlay":null,"text":"Press the required application ."},{"note":null,"overlay":null,"text":"Press the required setting to turn the function on or off."}],"content":"
  • Press the required application.
  • Press the required setting to turn the function on or off.
","info":""},{"title":"Return to the home screen","steps":[{"note":null,"overlay":null,"text":"Press the Home key to return to the home screen."}],"content":"
  • Press the Home key to return to the home screen.
","info":""}],"name":"Turning GPS on or off","description":"Your tablet can determine your geographical position using GPS (Global Positioning System). The information about your location can be used by a number of applications on your tablet such as navigation, the search function or weather forecast.","id":83,"deviceId":19233},"content":"Turn off GPS position usage for applications ."},{"name":"Mobile data usage for applications is turned on","description":"If mobile data usage for applications is turned on, the applications will use mobile data when your tablet is not connected to a Wi-Fi network.","guide":{"blocks":[{"title":"Find "Mobile Data"","steps":[{"note":null,"overlay":null,"text":"Press Settings ."},{"note":null,"overlay":null,"text":"Press Mobile Data ."}],"content":"
  • Press Settings.
  • Press Mobile Data.
","info":""},{"title":"Turn mobile data on or off","steps":[{"note":null,"overlay":null,"text":"Press the indicator next to "Mobile Data" to turn the function on or off."}],"content":"
  • Press the indicator next to "Mobile Data" to turn the function on or off.
","info":""},{"title":"Turn use of mobile data for applications on or off","steps":[{"note":null,"overlay":null,"text":"Press the indicators next to the required applications to turn the function on or off."}],"content":"
  • Press the indicators next to the required applications to turn the function on or off.
","info":""},{"title":"Return to the home screen","steps":[{"note":null,"overlay":null,"text":"Press the Home key to return to the home screen."}],"content":"
  • Press the Home key to return to the home screen.
","info":""}],"name":"Turning mobile data on or off","description":"You can limit your data usage by turning off mobile data. You'll then not be able to access the internet using the mobile network. You can still use Wi-Fi even though mobile data is turned off.","id":105,"deviceId":19233},"content":"Turn off mobile data usage for applications ."},{"name":"Automatic mobile data usage is turned on","description":"If automatic mobile data usage is turned on, your tablet will use mobile data when the connection to the Wi-Fi network is poor.","guide":{"blocks":[{"title":"Find "Mobile Data"","steps":[{"note":null,"overlay":null,"text":"Press Settings ."},{"note":null,"overlay":null,"text":"Press Mobile Data ."}],"content":"
  • Press Settings.
  • Press Mobile Data.
","info":""},{"title":"Turn automatic use of mobile data on or off","steps":[{"note":null,"overlay":null,"text":"Press the indicator next to "Wi-Fi Assist" to turn the function on or off."}],"content":"
  • Press the indicator next to "Wi-Fi Assist" to turn the function on or off.
","info":""},{"title":"Return to the home screen","steps":[{"note":null,"overlay":null,"text":"Press the Home key to return to the home screen."}],"content":"
  • Press the Home key to return to the home screen.
","info":""}],"name":"Turning Wi-Fi Assist on or off","description":"You can set your tablet to use mobile data automatically when the connection to the Wi-Fi network is weak. To turn Wi-Fi Assist on or off, you need to turn on mobile data .","id":196,"deviceId":19233},"content":"Turn off automatic use of mobile data ."},{"name":"Automatic update of apps via mobile network is turned on","description":"If automatic update of apps via mobile network is turned on, your tablet will use mobile data.","guide":{"blocks":[{"title":"Find "iTunes & App Store"","steps":[{"note":null,"overlay":null,"text":"Press Settings ."},{"note":null,"overlay":null,"text":"Press iTunes & App Store ."}],"content":"
  • Press Settings.
  • Press iTunes & App Store.
","info":""},{"title":"Turn automatic update of apps on or off","steps":[{"note":"If you turn on automatic update, your apps are automatically updated via Wi-Fi.","overlay":null,"text":"Press the indicator next to "App Updates" to turn the function on or off."}],"content":"
  • Press the indicator next to "App Updates" to turn the function on or off.
","info":""},{"title":"Turn automatic update of apps via mobile network on or off","steps":[{"note":"If you turn on automatic update of apps via mobile network, your apps are automatically updated via the mobile network when no Wi-Fi networks are within range.","overlay":null,"text":"Press the indicator next to "Automatic Downloads" to turn the function on or off."}],"content":"
  • Press the indicator next to "Automatic Downloads" to turn the function on or off.
","info":""},{"title":"Return to the home screen","steps":[{"note":null,"overlay":null,"text":"Press the Home key to return to the home screen."}],"content":"
  • Press the Home key to return to the home screen.
","info":""}],"name":"Turning automatic update of apps on or off","description":"You can select whether your apps should be updated to the newest version automatically or manually. See how to install an app .","id":139,"deviceId":19233},"content":"Turn off automatic update of apps via mobile network ."},{"name":"Notifications are turned on","description":"If notifications are turned on, your tablet will use mobile data when applications send push notifications and is not connected to a Wi-Fi network.","guide":null,"content":"Turn notifications on or off ."},{"name":"Background refresh of apps is turned on","description":"When background refresh of apps is turned on, some apps will still be able to check for content updates and therefore use mobile data.","guide":null,"content":"Turn off background refresh of apps ."}],"intro":null,"name":"My tablet uses a large amount of mobile data","description":"If your tablet uses a large amount of mobile data, there may be several causes of the problem.","textWhenNotSolved":"Unfortunately, we can't solve the problem with your tablet. Please go to our device repair page for more help.","id":38}

My tablet uses a large amount of mobile data

If your tablet uses a large amount of mobile data, there may be several causes of the problem.

We found 6 possible solutions to your problem.

Click Start the guide to see the solutions.

Solution 1 of 6: GPS position usage for applications is turned on
Your tablet can determine your geographical position using GPS (Global Positioning System). The information about your location can be used by a number of applications on your tablet such as navigation, the search function or weather forecast.
Previous slide
Step 1 of 7

Press Settings.

Step 2 of 7

Press Privacy.

Step 3 of 7

Press Location Services.

Step 4 of 7

Press the indicator next to "Location Services" to turn the function on or off.

Step 5 of 7

Press the required application.

Step 6 of 7

Press the required setting to turn the function on or off.

Step 7 of 7

Press the Home key to return to the home screen.

Solution 2 of 6: Mobile data usage for applications is turned on
You can limit your data usage by turning off mobile data. You'll then not be able to access the internet using the mobile network. You can still use Wi-Fi even though mobile data is turned off.
Previous slide
Step 1 of 5

Press Settings.

Step 2 of 5

Press Mobile Data.

Step 3 of 5

Press the indicator next to "Mobile Data" to turn the function on or off.

Step 4 of 5

Press the indicators next to the required applications to turn the function on or off.

Step 5 of 5

Press the Home key to return to the home screen.

Solution 3 of 6: Automatic mobile data usage is turned on
You can set your tablet to use mobile data automatically when the connection to the Wi-Fi network is weak. To turn Wi-Fi Assist on or off, you need to turn on mobile data .
Previous slide
Step 1 of 4

Press Settings.

Step 2 of 4

Press Mobile Data.

Step 3 of 4

Press the indicator next to "Wi-Fi Assist" to turn the function on or off.

Step 4 of 4

Press the Home key to return to the home screen.

Solution 4 of 6: Automatic update of apps via mobile network is turned on
You can select whether your apps should be updated to the newest version automatically or manually. See how to install an app .
Previous slide
Step 1 of 5

Press Settings.

Step 2 of 5

Press iTunes & App Store.

Step 3 of 5

Press the indicator next to "App Updates" to turn the function on or off.

Step 4 of 5

Press the indicator next to "Automatic Downloads" to turn the function on or off.

Step 5 of 5

Press the Home key to return to the home screen.

Solution 5 of 6: Notifications are turned on
If notifications are turned on, your tablet will use mobile data when applications send push notifications and is not connected to a Wi-Fi network.
Previous slide
Solution 6 of 6: Background refresh of apps is turned on
When background refresh of apps is turned on, some apps will still be able to check for content updates and therefore use mobile data.
Previous slide
Unfortunately, we can't solve the problem with your tablet. Please go to our device repair page for more help.
We are pleased that the problem was solved.
Last updated: 11/12/2019
Simon H posted this. Got a comment? Good or bad, we'd be pleased to hear from you.
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