{"solutions":[{"name":"The battery is faulty","description":"If the battery is faulty, you can't turn on your tablet.","guide":null,"content":"Go to the manufacturer's web page to see if it's possible to change the battery."},{"name":"The battery is flat","description":"To use your tablet, the battery must be charged.","guide":{"blocks":[{"title":"Charge the battery","steps":[{"note":null,"overlay":null,"text":"Connect the charger to the socket and to a wall socket."},{"note":null,"overlay":null,"text":"When the battery charging icon is displayed, charging is in progress."},{"note":null,"overlay":null,"text":"When your tablet is turned on, you can always see the battery power level. The larger the coloured section of the battery icon , the more remaining battery power."}],"content":"

• Connect the charger to the socket and to a wall socket.
• When the battery charging icon is displayed, charging is in progress.
• When your tablet is turned on, you can always see the battery power level. The larger the coloured section of the battery icon, the more remaining battery power.

","info":""}],"name":"Charging the battery","description":"You should charge the tablet battery regularly to ensure that your tablet is always ready for use.","id":3,"deviceId":19233},"content":"Charge the battery ."},{"name":"Your tablet isn't turned on correctly","description":"To be able to turn on your tablet, it needs to be done correctly.","guide":{"blocks":[{"title":"Turn on your tablet.","steps":[{"note":null,"overlay":null,"text":"Press and hold On/Off until your tablet is turned on."}],"content":"

• Press and hold On/Off until your tablet is turned on.

","info":""},{"title":"Enter your PIN","steps":[{"note":"If an incorrect PIN is entered three times in a row, your SIM will be blocked. To unblock your SIM, you'll need to key in your PUK. The PUK can be obtained by contacting customer services. Please note: If you key in the wrong PUK ten times in a row, your SIM will be blocked permanently. In this case, you need a new SIM from EE.","overlay":{"top":909,"left":779,"text":"1111","position":0},"text":"If your SIM is locked, key in your PIN and press OK . The default PIN is 1111 ."}],"content":"

• If your SIM is locked, key in your PIN and press OK. The default PIN is 1111.

","info":""},{"title":"Turn off your tablet","steps":[{"note":null,"overlay":null,"text":"Press and hold On/Off ."},{"note":null,"overlay":null,"text":"Press and drag the power off icon right."}],"content":"

• Press and hold On/Off.
• Press and drag the power off icon right.

","info":""}],"name":"Turning your tablet on and off","description":"Before you can turn on your tablet, you need to insert your SIM into your tablet .","id":4,"deviceId":19233},"content":"See how to turn on your tablet ."}],"intro":null,"name":"It's not possible to turn on my tablet","description":"If you can't turn on your tablet, there may be several causes of the problem.","textWhenNotSolved":"Unfortunately, we can't solve the problem with your tablet. Please go to our device repair page for more help.","id":1}