{"solutions":[{"name":"The battery is faulty","description":"If the battery is faulty, you can't turn on your tablet.","guide":null,"content":"Go to the manufacturer's web page to see if it's possible to change the battery."},{"name":"The battery is flat","description":"To use your tablet, the battery must be charged.","guide":{"blocks":[{"title":"Charge the battery","steps":[{"note":null,"overlay":null,"text":"Connect the charger to the socket
and to a wall socket."},{"note":null,"overlay":null,"text":"When the battery charging icon
is displayed, charging is in progress."},{"note":null,"overlay":null,"text":"When your tablet is turned on, you can always see the battery power level. The larger the coloured section of the battery icon
, the more remaining battery power."}],"content":"
- Connect the charger to the socket and to a wall socket.
- When the battery charging icon is displayed, charging is in progress.
- When your tablet is turned on, you can always see the battery power level. The larger the coloured section of the battery icon, the more remaining battery power.
- Press and hold On/Off until your tablet is turned on.
- If your SIM is locked, key in your PIN and press OK. The default PIN is 1111.
- Press and hold On/Off.
- Press and drag the power off icon right.
It's not possible to turn on my tablet
If you can't turn on your tablet, there may be several causes of the problem.
Solution 1 of 3: The battery is faulty
If the battery is faulty, you can't turn on your tablet.
Go to the manufacturer's web page to see if it's possible to change the battery.
Solution 2 of 3: The battery is flat
You should charge the tablet battery regularly to ensure that your tablet is always ready for use.
Solution 3 of 3: Your tablet isn't turned on correctly
Before you can turn on your tablet, you need to insert your SIM into your tablet
.
Unfortunately, we can't solve the problem with your tablet. Please go to our device repair page
for more help.
We are pleased that the problem was solved.
Last updated: 11/12/2019

Simon H posted this. Got a comment? Good or bad, we'd be pleased to hear from you.
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