{"solutions":[{"name":"There's an error at the receiving end","description":"If you're having problems sending iMessages to a specific number, the error might be at the receiving end.","guide":null,"content":"Try sending an iMessage to another number."},{"name":"There are problems activating iMessages","description":"The first time you activate iMessages, it may take a while before the activation is completed.","guide":{"blocks":[{"title":"Find "Messages"","steps":[{"note":null,"overlay":null,"text":"Press Settings."},{"note":null,"overlay":null,"text":"Press Messages."}],"content":"
  • Press Settings.
  • Press Messages.
","info":""},{"title":"Turn on sending of iMessages","steps":[{"note":null,"overlay":null,"text":"Press the indicator next to "iMessage" to turn on the function."}],"content":"
  • Press the indicator next to "iMessage" to turn on the function.
","info":""},{"title":"Return to the home screen","steps":[{"note":null,"overlay":null,"text":"Press the Home key to return to the home screen."}],"content":"
  • Press the Home key to return to the home screen.
","info":""}],"name":"Setting up your tablet for iMessaging","description":"You can send iMessages to phone numbers or email addresses if the recipient has a device which supports iMessage. To set up your tablet for iMessaging, you need to activate your Apple ID.","id":126,"deviceId":10481},"content":"Turn off iMessages and try setting up your tablet for iMessaging again after some time."},{"name":"Your iMessage isn't written correctly","description":"To send an iMessage, it needs to be written and sent correctly.","guide":{"blocks":[{"title":"Create new iMessage","steps":[{"note":null,"overlay":null,"text":"Press the message icon."},{"note":null,"overlay":null,"text":"Press the new message icon."}],"content":"
  • Press the message icon.
  • Press the new message icon.
","info":""},{"title":"Select recipient","steps":[{"note":null,"overlay":null,"text":"Press To and key in the first letters of the recipient's name."},{"note":null,"overlay":null,"text":"Press the required contact."}],"content":"
  • Press To and key in the first letters of the recipient's name.
  • Press the required contact.
","info":""},{"title":"Send iMessage","steps":[{"note":null,"overlay":null,"text":"Press the text input field and key in the required text."},{"note":null,"overlay":null,"text":"Press the send icon."},{"note":null,"overlay":null,"text":"You can also send pictures, video clips, audio files and different effects in your iMessage. Follow the instructions on the screen to send your iMessage with the required content."}],"content":"
  • Press the text input field and key in the required text.
  • Press the send icon.
  • You can also send pictures, video clips, audio files and different effects in your iMessage. Follow the instructions on the screen to send your iMessage with the required content.
","info":""},{"title":"Return to the home screen","steps":[{"note":null,"overlay":null,"text":"Press the Home key to return to the home screen."}],"content":"
  • Press the Home key to return to the home screen.
","info":""}],"name":"Writing and sending an iMessage","description":"You can send iMessages to phone numbers or email addresses if the recipient has a device which supports iMessage. To write and send iMessages, you need to set up your tablet for iMessaging.","id":127,"deviceId":10481},"content":"See how to write and send an iMessage."},{"name":"Your tablet hasn't been correctly set up for iMessaging","description":"To send and receive iMessages, your tablet needs to be correctly set up for iMessaging.","guide":{"blocks":[{"title":"Find "Messages"","steps":[{"note":null,"overlay":null,"text":"Press Settings."},{"note":null,"overlay":null,"text":"Press Messages."}],"content":"
  • Press Settings.
  • Press Messages.
","info":""},{"title":"Turn on sending of iMessages","steps":[{"note":null,"overlay":null,"text":"Press the indicator next to "iMessage" to turn on the function."}],"content":"
  • Press the indicator next to "iMessage" to turn on the function.
","info":""},{"title":"Return to the home screen","steps":[{"note":null,"overlay":null,"text":"Press the Home key to return to the home screen."}],"content":"
  • Press the Home key to return to the home screen.
","info":""}],"name":"Setting up your tablet for iMessaging","description":"You can send iMessages to phone numbers or email addresses if the recipient has a device which supports iMessage. To set up your tablet for iMessaging, you need to activate your Apple ID.","id":126,"deviceId":10481},"content":"Set up your tablet for iMessaging."},{"name":"Time zone, date and time aren't correctly set on your tablet","description":"To send and receive iMessages, time zone, date and time need to be correctly set on your tablet.","guide":{"blocks":[{"title":"Find "Date & Time"","steps":[{"note":null,"overlay":null,"text":"Press Settings."},{"note":null,"overlay":null,"text":"Press General."},{"note":null,"overlay":null,"text":"Press Date & Time."}],"content":"
  • Press Settings.
  • Press General.
  • Press Date & Time.
","info":""},{"title":"Turn on automatic update of time zone, time and date.","steps":[{"note":null,"overlay":null,"text":"Press the indicator next to "Set Automatically" to turn on the function."}],"content":"
  • Press the indicator next to "Set Automatically" to turn on the function.
","info":""},{"title":"Return to the home screen","steps":[{"note":null,"overlay":null,"text":"Press the Home key to return to the home screen."}],"content":"
  • Press the Home key to return to the home screen.
","info":""}],"name":"Setting date and time","description":"It's important that the date and time are correct as some tablet functions won't work.","id":20,"deviceId":10481},"content":"Set time zone, date and time."}],"intro":null,"name":"It's not possible to send and receive iMessages","description":"If you can't send and receive iMessages, there may be several causes of the problem.","textWhenNotSolved":"Unfortunately, we can't solve the problem with your tablet. Please go to our device repair page for more help.","id":29}

It's not possible to send and receive iMessages

If you can't send and receive iMessages, there may be several causes of the problem.

We found 5 possible solutions to your problem.

Click Start the guide to see the solutions.

Solution 1 of 5: There's an error at the receiving end
If you're having problems sending iMessages to a specific number, the error might be at the receiving end.
Try sending an iMessage to another number.
Previous slide
Solution 2 of 5: There are problems activating iMessages
You can send iMessages to phone numbers or email addresses if the recipient has a device which supports iMessage. To set up your tablet for iMessaging, you need to activate your Apple ID.
Previous slide
Step 1 of 4

Press Settings.

Step 2 of 4

Press Messages.

Step 3 of 4

Press the indicator next to "iMessage" to turn on the function.

Step 4 of 4

Press the Home key to return to the home screen.

Solution 3 of 5: Your iMessage isn't written correctly
You can send iMessages to phone numbers or email addresses if the recipient has a device which supports iMessage. To write and send iMessages, you need to set up your tablet for iMessaging.
Previous slide
Step 1 of 8

Press the message icon.

Step 2 of 8

Press the new message icon.

Step 3 of 8

Press To and key in the first letters of the recipient's name.

Step 4 of 8

Press the required contact.

Step 5 of 8

Press the text input field and key in the required text.

Step 6 of 8

Press the send icon.

Step 7 of 8

You can also send pictures, video clips, audio files and different effects in your iMessage. Follow the instructions on the screen to send your iMessage with the required content.

Step 8 of 8

Press the Home key to return to the home screen.

Solution 4 of 5: Your tablet hasn't been correctly set up for iMessaging
You can send iMessages to phone numbers or email addresses if the recipient has a device which supports iMessage. To set up your tablet for iMessaging, you need to activate your Apple ID.
Previous slide
Step 1 of 4

Press Settings.

Step 2 of 4

Press Messages.

Step 3 of 4

Press the indicator next to "iMessage" to turn on the function.

Step 4 of 4

Press the Home key to return to the home screen.

Solution 5 of 5: Time zone, date and time aren't correctly set on your tablet
It's important that the date and time are correct as some tablet functions won't work.
Previous slide
Step 1 of 5

Press Settings.

Step 2 of 5

Press General.

Step 3 of 5

Press Date & Time.

Step 4 of 5

Press the indicator next to "Set Automatically" to turn on the function.

Step 5 of 5

Press the Home key to return to the home screen.

Unfortunately, we can't solve the problem with your tablet. Please go to our device repair page for more help.
We are pleased that the problem was solved.
Last updated: 4/4/2019
Simon H posted this. Got a comment? Good or bad, we'd be pleased to hear from you.
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